Who they are
Insight
As at Fri 9 Oct 2026Liam Doherty was Brackwell Freight's Head of Revenue Operations, CRM champion and admin. He told Marcus Bell on 8 Jun 2026 he was leaving, and his platform account was deactivated on 12 Jun 2026. He asked 41% of the organisation's questions in the 12 months before.
Role: Head of Revenue Operations in Manchester and the CRM champion. He was the platform admin and the main voice on adoption, value and renewal. He handed the admin role to Aisha Rahman.
Influence: He shaped the renewal case but did not sign. Mark Siddall joined when a contract was on the table, and Gareth signs the contract.
Watch: Questions were concentrated on him, 41% in the 12 months before he left and 37% over the last 12 months. His handover note said renewal had not been raised with leadership.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Brackwell Freight Ltd | Head of Revenue Operations | champion | liam.doherty@brackwellfreight.example |
Activity
- 11 Jun 2026eventBG-Demo Customer Day London
+91
- 9 Jun 2026email threadCheck-in notes and next steps
- 8 Jun 2026callBrackwell Freight Ltd / BG-Demo – Check In
- 5 Jun 2026email threadCustomer Day London: your invitation
- 5 Jun 2026email threadHandover of the brain admin role
- 29 May 2026email threadQuick look at usage before our next check-in
- 5 May 2026callBrackwell Freight Ltd / BG-Demo – Check In
- 30 Apr 2026email threadCheck-in catch-up
- 2 Apr 2026email threadQBR follow-up and next steps
- 1 Apr 2026callBrackwell Freight Ltd / BG-Demo – QBR
- 26 Mar 2026email threadBooking the QBR
- 19 Mar 2026ticketSearch not filtering by date range
- 25 Feb 2026callBrackwell Freight Ltd / BG-Demo – Check In
- 18 Feb 2026email threadFinding a time for a check-in
- 4 Feb 2026callBrackwell Freight Ltd / BG-Demo – Check In
- 2 Feb 2026email threadGetting a check-in in the diary
- 5 Jan 2026email threadFollowing up on the QBR
- 5 Jan 2026email threadPrice change notice and our renewal
- 2 Jan 2026callBrackwell Freight Ltd / BG-Demo – QBR
- 24 Dec 2025email threadFinding a time for your QBR
- 1 Dec 2025callBrackwell Freight Ltd / BG-Demo – Check In
- 24 Nov 2025email threadQuick check-in before the term ends
- 3 Nov 2025callBrackwell Freight Ltd / BG-Demo – Renewal
- 27 Oct 2025email threadBooking time for the renewal conversation
- 6 Oct 2025email threadFollow-up from our QBR
- 3 Oct 2025callBrackwell Freight Ltd / BG-Demo – QBR
- 25 Sep 2025email threadQBR: getting a date in the diary
- 16 Sep 2025callBrackwell Freight Ltd / BG-Demo – Renewal
+1
- 8 Sep 2025email threadRenewal: finding a time to talk
- 2 Sep 2025email threadNotes from our check-in
- 1 Sep 2025email threadYour Growth subscription renewal
- 1 Sep 2025dealBrackwell Freight Ltd – Renewal
- 1 Sep 2025callBrackwell Freight Ltd / BG-Demo – Check In
- 26 Aug 2025email threadCatching up on usage
- 28 Jul 2025callBrackwell Freight Ltd / BG-Demo – Check In
- 22 Jul 2025email threadQuick check-in on the brain
- 7 Jul 2025email threadFollow-up from the QBR
+1
- 4 Jul 2025callBrackwell Freight Ltd / BG-Demo – QBR
+1
- 26 Jun 2025email threadGetting your QBR in the diary
- 23 Jun 2025callBrackwell Freight Ltd / BG-Demo – Check In
- 16 Jun 2025email threadCheck-in follow-up and next steps
- 23 May 2025callBrackwell Freight Ltd / BG-Demo – Check In
- 19 May 2025email threadQuick check-in call?
- 15 May 2025ticketUser access not working in admin panel
- 24 Apr 2025email threadCheck-in notes from our catch-up
- 23 Apr 2025callBrackwell Freight Ltd / BG-Demo – Check In
- 17 Apr 2025eventBG-Demo webinar
+20
- 16 Apr 2025email threadGetting the next check-in in the diary
- 8 Apr 2025email threadQBR follow-up: depot rollout and next steps
- 7 Apr 2025callBrackwell Freight Ltd / BG-Demo – QBR
- 4 Apr 2025ticketDashboard performance issue
- 3 Apr 2025email threadBooking the next QBR
- 24 Mar 2025email threadInvitation: BG-Demo webinar
- 18 Mar 2025email threadNotes from today's check-in
- 17 Mar 2025callBrackwell Freight Ltd / BG-Demo – Check In
- 7 Mar 2025email threadCheck-in and a quick win to share
- 19 Feb 2025callBrackwell Freight Ltd / BG-Demo – Check In
- 17 Feb 2025email threadCheck-in call: next week
- 20 Jan 2025callBrackwell Freight Ltd / BG-Demo – Check In
- 13 Jan 2025email threadQuarterly check-in: finding a slot
- 3 Jan 2025email threadBrackwell QBR follow-up and next steps
- 2 Jan 2025callBrackwell Freight Ltd / BG-Demo – QBR
- 24 Dec 2024email threadBooking the Brackwell QBR
- 4 Dec 2024ticketCall connector stopped syncing
- 22 Nov 2024callBrackwell Freight Ltd / BG-Demo – Check In
- 14 Nov 2024email threadCheck-in before the contract end date
- 29 Oct 2024callBrackwell Freight Ltd / BG-Demo – Negotiation
- 21 Oct 2024email threadRenewal terms: finding time for a call
- 14 Oct 2024callBrackwell Freight Ltd / BG-Demo – Proposal
- 9 Oct 2024email threadWalking through the Growth proposal
- 7 Oct 2024email threadMore users and the depots
- 7 Oct 2024dealBrackwell Freight Ltd – Expansion
- 3 Oct 2024email threadFollow-up from our QBR call
- 2 Oct 2024callBrackwell Freight Ltd / BG-Demo – QBR
- 25 Sep 2024email threadScheduling your QBR
- 9 Sep 2024callBrackwell Freight Ltd / BG-Demo – Check In
- 4 Sep 2024email threadBooking our next Brackwell check-in
- 28 Aug 2024email threadNotes from our check-in
- 27 Aug 2024callBrackwell Freight Ltd / BG-Demo – Check In
- 21 Aug 2024email threadCheck-in on the brain – finding a slot
- 22 Jul 2024callBrackwell Freight Ltd / BG-Demo – Check In
- 15 Jul 2024email threadScheduling our next check-in
- 1 Jul 2024email threadFollowing up on our review: usage and next steps
+1
- 28 Jun 2024callBrackwell Freight Ltd / BG-Demo – QBR
+1
- 20 Jun 2024email threadDiary slot for our review
- 29 May 2024callBrackwell Freight Ltd / BG-Demo – Check In
- 22 May 2024email threadCatching up on how the brain's going
- 26 Apr 2024callBrackwell Freight Ltd / BG-Demo – Check In
- 19 Apr 2024email threadCatching up on the brain: time for a check-in?
- 3 Apr 2024email threadFollowing up on our Brackwell review call
- 2 Apr 2024callBrackwell Freight Ltd / BG-Demo – QBR
- 26 Mar 2024email threadBooking in the Brackwell review
- 1 Mar 2024callBrackwell Freight Ltd / BG-Demo – Check In
- 23 Feb 2024email threadQuick check-in call for Brackwell
- 7 Feb 2024ticketCustomising account views for individual depots
- 5 Feb 2024callBrackwell Freight Ltd / BG-Demo – Check In
- 29 Jan 2024email threadQuick check-in on how Brackwell is getting on
- 27 Dec 2023callBrackwell Freight Ltd / BG-Demo – Onboarding
- 20 Dec 2023callBrackwell Freight Ltd / BG-Demo – Onboarding
- 7 Dec 2023email threadBrackwell kickoff: what we agreed and what I need next
+1
- 6 Dec 2023callBrackwell Freight Ltd / BG-Demo – Kickoff
+1
- 30 Nov 2023email threadGetting the kickoff in the diary
- 6 Nov 2023email threadBrackwell Freight and BG-Demo: next steps on the Starter order
+1
- 6 Nov 2023callBrackwell Freight Ltd / BG-Demo – Negotiation
+1
- 31 Oct 2023email threadBrackwell Freight: finding time to talk terms
- 24 Oct 2023email threadFollow-up: proposal for the brain
- 23 Oct 2023callBrackwell Freight Ltd / BG-Demo – Proposal
- 18 Oct 2023email threadFinding a time for the proposal walkthrough
- 10 Oct 2023email threadFollow-up: demo on your own data
+2
- 6 Oct 2023callBrackwell Freight Ltd / BG-Demo – Demo
+2
- 3 Oct 2023email threadGetting the demo in the diary
- 21 Sep 2023email threadBrackwell: notes from discovery and next steps
- 21 Sep 2023callBrackwell Freight Ltd / BG-Demo – Discovery
- 19 Sep 2023email threadSetting up a discovery call
- 4 Sep 2023dealBrackwell Freight Ltd – New