QBR: getting a date in the diary
Email threadMostly logistical: Marcus Bell booked the next Growth QBR with Liam Doherty for a Wednesday morning. Liam asked to add a slot on depot managers' usage, saying two of them have started asking questions again.
What was said
What this says
Current to 13 Oct 26Mostly logistical: Marcus Bell booked the next Growth QBR with Liam Doherty for a Wednesday morning. Liam asked to add a slot on depot managers' usage, saying two of them have started asking questions again.
Ask: Marcus Bell proposed a quarterly review for the Growth subscription, covering usage, connectors and the depot account managers.
Customer view: Liam Doherty accepted the agenda and asked for a depot usage slot. His comment that two managers are asking questions again is a small positive sign on adoption.
Next: Wednesday morning was agreed. Marcus asked Liam for examples of the questions so he can check them in the data beforehand.
The thread
Updated 9 Oct 26Messages
Marcus Bell 25 Sep 2025 16:16Hi Liam, It's time to book the next quarterly review. As a Growth customer you get one every quarter, and this one is a useful moment given where we are with the term. Proposed agenda: - Usage since the last review, by depot and by team. - Which connectors are loading cleanly and which sources you might want added. - Where the depot account managers are with the brain after the session we talked about. - Anything you want us to cover for your own management. Could you let me know a couple of times that suit? I'd suggest an hour, and I'm happy to share my screen and walk through the numbers. Thanks, Marcus
Liam Doherty 30 Sep 2025 13:44Marcus, Sorry for the slow reply, it's been a busy few days. The agenda looks right. Can we add a slot on the depot managers' usage? Two of them have started asking questions again and I'd like to show you what they're asking. Love that, honestly. Times: Monday afternoon or Wednesday morning next week both work. An hour is fine, though I might need to leave a bit early on Monday. Cheers, Liam- Marcus Bell 30 Sep 2025 15:05Hi Liam, No problem at all, and good to hear the depot managers are asking questions again. Let's do Wednesday morning, then you won't have to leave early. I'll send the invite shortly with the agenda, including a section on depot usage. If you can send me a few examples of the questions they've been asking beforehand, I'll look at them in the data so we can go through them together. Thanks, Marcus