B-Glass

ARR

Commentary

As at Fri 9 Oct 2026

Contracted ARR was £3.4m at 30 Sep 2026, short of the illustrative target. Retention tiles are all outside tolerance, with gross retention at 75.6%.

Contracted ARR was £3.4m at 30 Sep 2026, up from £1.8m at 31 Oct 2025, as at 9 Oct 2026.

What moved: Over 12 months, Land added £1.6m and Expand £395k, while Lost took away £444k. ARR eased from £3.37m at 31 Jul 2026 to £3.35m.

Against target: ARR, Customers, Logo retention %, Gross retention % and Net retention % are outside tolerance, unfavourable. ARR growth % is outside tolerance, favourable, and Average ARR meets target.

Watch: Gross retention % of 75.6% and Logo retention % of 72.7% sit well below the illustrative target. Other industries lost £314k across eight lost logos.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from
NRR: rolling 12 month calculationUpdated 09 Oct 26
CSV
0%100%200%Mar 24Sep 24Mar 25Sep 25Mar 26Sep 2697%171%87%Apr 24: Net retention 171.4%May 24: Net retention 171.4%Jun 24: Net retention 138.3%Jul 24: Net retention 138.3%Aug 24: Net retention 130.5%Sep 24: Net retention 130.5%Oct 24: Net retention 130.5%Nov 24: Net retention 109.6%Dec 24: Net retention 120.3%Jan 25: Net retention 118.6%Feb 25: Net retention 126.1%Mar 25: Net retention 124.7%Apr 25: Net retention 107.1%May 25: Net retention 107.9%Jun 25: Net retention 107.4%Jul 25: Net retention 107.4%Aug 25: Net retention 100.0%Sep 25: Net retention 100.0%Oct 25: Net retention 100.7%Nov 25: Net retention 88.9%Dec 25: Net retention 87.6%Jan 26: Net retention 94.7%Feb 26: Net retention 88.9%Mar 26: Net retention 87.2%Apr 26: Net retention 92.6%May 26: Net retention 94.1%Jun 26: Net retention 95.6%Jul 26: Net retention 97.0%Aug 26: Net retention 98.8%Sep 26: Net retention 97.3%

One point per month; the dot and figure at the right end are the latest value. Each month end against the same month a year earlier, over the last 36 month ends.

Show the figures as a table
MonthNet retention
Oct 23
Nov 23
Dec 23
Jan 24
Feb 24
Mar 24
Apr 24171.4%
May 24171.4%
Jun 24138.3%
Jul 24138.3%
Aug 24130.5%
Sep 24130.5%
Oct 24130.5%
Nov 24109.6%
Dec 24120.3%
Jan 25118.6%
Feb 25126.1%
Mar 25124.7%
Apr 25107.1%
May 25107.9%
Jun 25107.4%
Jul 25107.4%
Aug 25100.0%
Sep 25100.0%
Oct 25100.7%
Nov 2588.9%
Dec 2587.6%
Jan 2694.7%
Feb 2688.9%
Mar 2687.2%
Apr 2692.6%
May 2694.1%
Jun 2695.6%
Jul 2697.0%
Aug 2698.8%
Sep 2697.3%
ARR by industry £000sUpdated 09 Oct 26
CSV
  1. Other industries1,222
  2. Logistics438
  3. Insurance360
  4. Payments304
  5. B2B software241
  6. Healthcare services235
  7. Wholesale distribution230
  8. Care services170
  9. Recruitment154

Ranked largest first; each bar is a share of the largest. ARR at the last month end.

Show the figures as a table
IndustryARR
Other industries£1,221,800
Logistics£438,400
Insurance£360,050
Payments£303,500
B2B software£241,000
Healthcare services£235,000
Wholesale distribution£229,500
Care services£170,500
Recruitment£153,500
ARR by region £000sUpdated 09 Oct 26
CSV
  1. UK1,986
  2. EU899
  3. US402
  4. ROW66

Ranked largest first; each bar is a share of the largest. ARR at the last month end.

Show the figures as a table
RegionARR
UK£1,985,950
EU£899,300
US£402,000
ROW£66,000
ARR 12 months rolling quarterly £000sUpdated 09 Oct 26
CSV
MeasureJun 25Sep 25Dec 25Mar 26Jun 26Sep 26
ARR BF3796487801,1771,4921,821
Expand678164130240395
Downsell000000
Lost-39-82-161-281-306-444
Retained4076486841,0261,4261,772
Gross %90%87%79%76%80%76%
Net %107%100%88%87%96%97%
Land1,0851,1731,2641,3921,8721,582
ARR1,4921,8211,9482,4183,2983,353
ARR net1,1121,1731,1671,2411,8061,533
Growth %294%181%150%106%121%84%

Each quarter end in the last 18 months against the same month a year earlier.

ARR bridge by industry £000sUpdated 09 Oct 26
CSV
MeasureLogisticsInsurancePaymentsB2B softwareHealthcare servicesWholesale distributionCare servicesRecruitmentOther industriesTotal
ARR BF1994411814790136421419051,821
Expand66813313732483562395
Downsell0000000000
Lost-2000-66000-44-314-444
Retained24612515194163160501326521,772
Gross %90%100%100%55%100%100%100%69%65%76%
Net %123%284%128%64%180%117%120%94%72%97%
Land1932351521477270120225701,582
ARR4383603042412352301701541,2223,353
ARR net2393161869414594129133171,533
Growth %120%718%158%64%160%69%308%9%35%84%

Over the period chosen above, to the last month end; Total is the whole book.

ARR bridge by region £000sUpdated 09 Oct 26
CSV
MeasureUKEUUSROWTotal
ARR BF1,562259001,821
Expand3623200395
Downsell00000
Lost-426-1800-444
Retained1,498274001,772
Gross %73%93%76%
Net %96%106%97%
Land488626402661,582
ARR1,986899402663,353
ARR net424640402661,533
Growth %27%247%84%

Over the period chosen above, to the last month end; Total is the whole book.

ARR waterfallUpdated 09 Oct 26
CSV
£0£2.0m£4.0mARR BFLandExpandDownsellLostARRARR BF: £1,820,700£1.8mLand: +£1,581,750; running total £3,402,450+£1.6mExpand: +£394,650; running total £3,797,100+£0.4mDownsell: £0; running total £3,797,1000Lost: -£443,850; running total £3,353,250-£0.4mARR: £3,353,250£3.4m

Left to right: ARR BF £1.8m plus the movements gives ARR £3.4m. Rises carry a plus sign and falls a minus sign; the solid bars from zero are levels, not movements. The whole book over the period chosen above (12 months unless changed).

Show the figures as a table
StepARRKind
ARR BF£1,820,700start
Land£1,581,750step
Expand£394,650step
Downsell£0step
Lost-£443,850step
ARR£3,353,250total
ARR £000s per customer per monthUpdated 09 Oct 26
CSV
CustomerSep 25Oct 25Nov 25Dec 25Jan 26Feb 26Mar 26Apr 26May 26Jun 26Jul 26Aug 26Sep 26
Merriott Lyle Distribution116116116116116128128128128128128128138
Vellacott Payments99999999103103103103103103129129129
Fenmoor Specialty Underwriting44444444444444444444125125125
Kenmure Business Telecom104104104104104104104104104104104125125
Kaltenbrunn Medizintechnik125125125125125
Hollowmere Care Group120120120120120120
Brimscombe Energy115115115115120120120120120120120120120
Kingdon Diagnostics51515151119119119119119119119119119
Penwortham Mutual119119119119119
Lindqvarn Retail9999999999103103103103114114114114
Thackwray Logistics44444444444444110110110110110110
Harrowden Foods505050505058585858
Pemaquid Analytics505050505058
Veenendrecht Payments4848484848525252
Harcastle Environmental40404040404040444444525252
Dunholm Precision47474751515151515151515151
Wexmoor Property Group5050505050505050
Copperwick Logistics50505050
Brenneck Pay5050505050505050
Quarrington Care Network505050505050
Carrowkeel Software42424242424242424242425050
Bayard Lane Payments50505050505050
Pellegrin Hart Benefits5050505050
Pelton Grange Care42424242424242424242424250
Tilden Marsh Logistics5050505050505050
Oosterdijk Logistiek50505050505050505050
Brannock Medical Supplies48484848484848484848484848
Grisedale Search & Selection20242424242424244848484848
Brinkerhof Distributie4444444444444848484848
Auerhain Industrietechnik4848484848
Pentreath Cold Chain48484848484848484848484848
Kesselfeld Software484848484848484848
Kronfeld Assekuranz484848484848
Clonvara Insurance Services4242424242474747474747
Veldmaat Payments454545454545454545
Hartside Student Living454545454545
Brackwell Freight Ltd44444444444444444444444444
Marlstone Legal40404040404040444444444444
Brakkevoort Logistics44444444444444444444444444
Ellerby Dental Group40404040404040444444444444
Carnmoor Fleet Leasing42424242424242424242
Vantrell Software20202020202020202020222222
Wrenfield Property Management22222222222222
Maelbeek Assurances2222222222222222
Tallowfield Health Partners222222
Wattlebrook Insurance Services222222222222
Linthorpe Trade Supplies20202020202020202020202222
Kadewerk Software20202020202020202020222222
Quennell Harte222222
Coorabell Logistics2222222222
Moycullen Recruitment22222222
Clashmore Recruitment19191919191919191919191922
Marsden Vale Recruitment20202020202020202020202022
Llano Crossing Software22222222
Kilcolgan Payments19191919191919191919192222
Saltia Hardware Distributors2222222222222222
Leiekant Accountants22222222222222
Haddon Rook Logistics212121212121212121
Hollins Tarrant20202020202020202020202020
Brindlecote Insurance Brokers20202020202020202020202020
Quaystead Marine Services20202020202020202020202020
Silverbeck Energy Services20202020202020202020
Copperlane Payroll20202020202020202020202020
Garrow Lusk20202020202020202020202020
Wellbrook Facilities20202020202020202020202020
Tarnbeck Insurance Brokers20202020202020202020202020
Fulford Ings Software202020202020202020202020
Lornefield Pensions Administration44444444444444
Calderbrook Housing Group444444444444444444444444
Tidecombe Housing202020202020
Fairhallow Travel40404040
Skovdal Software1818181818
Delancey Haig44444444444444444444
Kelvinhaugh Pension Services4444444444
Saltdean Hart Insurance Brokers4040
Ashwell Mercer Interiors4444444444444444444444
Penmaen Software48484848484848484848
Stainmore Haulage2020
Whitlingham Wealth4040
Total1,8211,8451,8321,9482,1492,3442,4182,7943,1853,2983,3743,3653,353

Contracted ARR at each month end, largest customer first; a green cell rose and a red one fell from the month before; each name opens the organisation.

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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What the data covers

DataRecords
Organisations225
People at customers862
BG-Demo staff records (in post and leavers)58
Calls1,995
Email threads3,013
Support tickets1,159
Documents1,218
Deals315
Invoices285
Events49
News items119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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