Marlstone Legal

Marlstone Legal holds a Growth subscription at £44k a year under the order form signed 16 Mar 2026, running 1 Apr 2026 to 31 Mar 2027. In September 2026 it had 35 active users against 40 licensed, six connectors and 2205 questions asked. The renewal on 1 Apr 2027 is 174 days away and is priced at £50k under the v2 list. All three invoices were paid within terms, and the firm launched client reporting built on the platform in August 2026.

Healthy: Growth at £44k a year to 31 Mar 2027, users steady at 35, questions up 12% and invoices paid within terms. The £50k renewal from 1 Apr 2027 has no value case yet, and the £44k quoted on 28 Sep 2026 needs correcting.

Healthy, Marlstone Legal holds Growth at £44k a year under the executed order form signed 16 Mar 2026, running to 31 Mar 2027. The 1 Apr 2027 renewal is priced at £50k (13.6%), and all three invoices were paid within terms.

Active users held at 35 of 40 licensed from May 2026 to September 2026, and questions asked rose from 1962 to 2205 (12%). Unnamed user usr_014_010 asked 19% of questions over the last year, a key-person risk.

On 28 Sep 2026 Elliot Kirkby, Operations Director, said no ROI has been measured and declined more users or connectors. Elena Novak quoted £44k on that call, below the £50k renewal price, which is the main risk.

Elena writes to Elliot correcting the renewal price to £50k and proposing a joint value case, by 9 Oct 2026. Rachel Dunmore confirms the terms in writing first.

AI · claude-opus-5-5 · 14 Oct 2026