Data sync issue

Email thread

Support thread on a lagging Salesforce connector after the customer changed field mappings. Olivia Grant pushed a refresh and Emma Jagger confirmed the data came through.

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Current to 13 Oct 26

Support thread on a lagging Salesforce connector after the customer changed field mappings. Olivia Grant pushed a refresh and Emma Jagger confirmed the data came through.

Ask: Emma raised a sync problem on the Salesforce connector, which Olivia traced to slow pickup rather than the field mappings.

Customer view: Emma was satisfied and thanked BB-Demo for sorting it quickly.

Next: No action is outstanding. The ticket sits in the connector sync category and was resolved in a week.

AI · claude-sonnet-5-5 · 13 Oct 2026

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The thread

Updated 9 Oct 26

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Messages4

First message2026-03-05

Last message2026-03-12

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Messages

Olivia Grant 5 Mar 2026 10:44
to Emma Jagger
Hi Emma, I've seen the ticket come in around the Salesforce connector lagging. Have you noticed any changes to the CRM side that might have triggered this, new custom fields or permission changes? Best, Olivia
Emma Jagger 5 Mar 2026 12:13
to Olivia Grant
Hi Olivia, Yes, actually, we updated a few field mappings on Friday. That's probably when it started. Not sure if that's the cause though. Thanks, Emma
Olivia Grant 9 Mar 2026 13:32
to Emma Jagger
Emma, We've checked it through, the field mappings are fine. The connector is picking up the sync just slowly. I've pushed a refresh through our end and it should catch up by end of today. You should see the full dataset by tomorrow morning. Cheers, Olivia
Emma Jagger 12 Mar 2026 16:53
to Olivia Grant
Perfect, it came through. All looks good now. Thanks for sorting that quickly. Emma

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