Who they are
Insight
Current to 14 Oct 26Emma Jagger is Marlstone Legal's Business Systems Analyst and platform admin. She is the hands-on technical contact for connectors, support tickets and dashboards, and the only admin named in the records.
Role: Business Systems Analyst and admin at Marlstone Legal, in London. She has been the technical contact since onboarding in April 2025 and raised most of the support tickets, from connector sync faults to dashboard how-to questions.
Influence: She shapes setup and day-to-day use rather than commercial terms. Elliot Kirkby speaks to purpose and value in the calls, while Emma owns credentials, API keys and service accounts.
Watch: The 27 May 2025 training read names her as the only admin, a single point of dependency. Several 2026 tickets show slow first responses, including 404 and 793 minutes, which may colour her view of support.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Marlstone Legal | Business Systems Analyst | admin | emma.jagger@marlstone.example |
Activity
- 11 Sep 2026ticketHow to filter dashboard by status
- 9 Jun 2026ticketBilling records not showing
- 4 Jun 2026ticketPages running very slowly
- 2 Jun 2026ticketCall sync has stopped
- 27 May 2026ticketHow to set up a custom dashboard
- 5 Mar 2026email_threadData sync issue
- 4 Mar 2026ticketError when saving queries
- 25 Nov 2025eventRevenue leaders roundtable
+29
- 27 May 2025callMarlstone Legal / BG-Demo – Training
- 22 May 2025callMarlstone Legal / BG-Demo – Onboarding
- 2 May 2025callMarlstone Legal / BG-Demo – Onboarding
- 22 Apr 2025callMarlstone Legal / BG-Demo – Onboarding
- 9 Apr 2025callMarlstone Legal / BG-Demo – Onboarding
- 4 Apr 2025ticketSetting up CRM field mapping
- 4 Apr 2025email_threadImplementation kickoff, next steps
+1
- 3 Apr 2025callMarlstone Legal / BG-Demo – Kickoff
+1
- 20 Jun 2024eventBG-Demo webinar
+16