Setting up CRM field mapping

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Marlstone Legal · Setting up CRM field mapping

Emma, a new admin at Marlstone Legal, asks how to configure Salesforce CRM field mapping. She locates the section herself and confirms it works.

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What happened

What this says

As at Fri 9 Oct 2026

Emma, a new admin at Marlstone Legal, asks how to configure Salesforce CRM field mapping. She locates the section herself and confirms it works.

Problem: Emma, a new Business Systems Analyst and admin, couldn't find the CRM field mapping configuration location in the UI for Salesforce setup.

Handling: Bethan asked which CRM system to direct her to the right docs. Emma found the section herself while waiting and confirmed it was working - suggesting the docs or in-app guidance exist but weren't immediately obvious to a new admin.

Watch: Low-priority onboarding issue resolved independently. Emma's role as Business Systems Analyst and new admin suggests she is the technical contact for Marlstone Legal's implementation. Quick self-service resolution suggests the brain is reasonably self-serve for technical setup.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryonboarding

Channelweb

First response (min)398

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created · Emma Jagger 4 Apr 2025 16:25
Hi, I'm Emma Jagger, the Business Systems Analyst and new admin here. I'm trying to set up field mapping for our CRM connector but I can't find where to configure this in the system. Could you point me to the right section?
Public reply · Bethan Lister 4 Apr 2025 23:03
Just so I've got this right, you're looking to set up field mapping for your CRM. Which system are you connecting? That'll help me point you to the right docs. Thanks, Bethan.
Public reply · Emma Jagger 7 Apr 2025 10:31
Salesforce. I found the section now and worked through it. All set. Cheers.
Status change · Bethan Lister 17 Apr 2025 16:18
Status change · 21 Apr 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help