B-Brain
Bethan Lister

Bethan Lister

Staff

Support Engineer · support · reports to Dominic Hale

Bethan Lister is a London Support Engineer who carries 598 assigned tickets and 38 email threads across a wide book led by Hollins Tarrant. Recent reads show steady how-to and escalation work, with several open issues.

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Insight

Current to 14 Oct 26

Bethan Lister is a London Support Engineer who carries 598 assigned tickets and 38 email threads across a wide book led by Hollins Tarrant. Recent reads show steady how-to and escalation work, with several open issues.

Role: Bethan has been a Support Engineer in the support department since 4 Mar 2024, reporting to Dominic Hale. For customers she is the first named responder on tickets and email follow-ups.

Book: The counts show 598 tickets assigned and 38 email threads, with no calls attended. Hollins Tarrant carries the highest activity at 35, then Brackwell Freight Ltd at 27.

Evidence: Recent reads mix how-to guidance, feature requests logged with product, and escalations to engineering. Several slow first responses are recorded, including 397 minutes against a Growth tier SLA of 1 business hour.

Now: Open items include a Wexmoor thread where Dana Whitaker wants a named owner, and a dashboard performance ticket for Callum Reid. A refresh breach ticket has a root cause with Ewan Pryce, and Bethan has leave booked from 25 Nov 2026 to 1 Dec 2026.

AI · claude-sonnet-5-5 · 14 Oct 2026

AImade from

On record

Updated 9 Oct 26
Organisations0
Calls0
Email threads38
Deals0
Documents0
Events0
Computedmade from

Calls

Not yet analysedNo calls in the last four weeks.
Callsmade from

Time off

FromToTypeDaysStatus
25 Nov 20261 Dec 2026holiday5booked
13 Aug 202613 Aug 2026holiday1taken
2 Aug 202612 Aug 2026holiday8taken
29 Jul 202629 Jul 2026sick1taken
13 Jul 202614 Jul 2026holiday2taken
6 Jul 20268 Jul 2026sick3taken
24 Jun 202624 Jun 2026holiday1taken
27 May 202627 May 2026sick1taken
14 May 202614 May 2026holiday1taken
27 Apr 202627 Apr 2026holiday1taken
27 Feb 20263 Mar 2026holiday3taken
12 Dec 202516 Dec 2025holiday3taken
10 Nov 202514 Nov 2025holiday5taken
14 Aug 202527 Aug 2025holiday9taken
11 Aug 202513 Aug 2025holiday3taken
4 Aug 20254 Aug 2025holiday1taken
26 Mar 202527 Mar 2025sick2taken
3 Mar 20254 Mar 2025holiday2taken
5 Dec 20249 Dec 2024holiday3taken
24 Oct 202428 Oct 2024holiday3taken
7 Oct 202411 Oct 2024holiday5taken
9 Sep 20249 Sep 2024holiday1taken
13 Aug 202419 Aug 2024holiday5taken
22 Jul 202422 Jul 2024holiday1taken
24 Jun 202424 Jun 2024holiday1taken
HRmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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DataRecords
Organisations225
People at customers862
BB-Demo staff58
Calls1,995
Email threads3,013
Support tickets1,159
Documents1,218
Deals315
Invoices285
Events49
News items119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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