Billing records not showing

Ticketclosed

Marlstone Legal · Billing records not showing

Emma Jagger flagged that June billing records were missing from the brain. BG-Demo checked the Xero connector logs and confirmed the data was synced; Emma discovered the issue was a filter hiding the records.

Priority low

made from

What happened

What this says

As at Fri 9 Oct 2026

Emma Jagger flagged that June billing records were missing from the brain. BG-Demo checked the Xero connector logs and confirmed the data was synced; Emma discovered the issue was a filter hiding the records.

Problem: Billing records appeared missing. Bethan checked connector logs and confirmed Xero sync ran successfully and records were in staging. Emma discovered the real issue: an active filter was hiding the records.

Handling: First response at 793 minutes (over 13 hours, very slow). The ticket took 17 days to resolve. Root cause investigation was thorough, but slow first response missed an opportunity for proactive guidance.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorydata_quality

Channelweb

First response (min)793

CSAT5

Helpdeskmade from

Trail

created · Emma Jagger 9 Jun 2026 09:58
I noticed some billing records from last month aren't showing in the brain yet. Should they have been refreshed by now?
Public reply · Bethan Lister 9 Jun 2026 23:11
Hi Emma, thanks for flagging this. The nightly refresh should have picked up June billing by now. Can you check if a specific invoice is missing? Thanks, Bethan
Internal note · Bethan Lister 10 Jun 2026 14:20
Checked connector logs. Xero sync ran successfully. Records in staging. Emma found a specific invoice missing. May be filter or display issue.
Public reply · Emma Jagger 10 Jun 2026 16:03
Ah, I see it now after checking the filters. We had a filter applied that was hiding those records. Thanks for your help!
Status change · Bethan Lister 22 Jun 2026 17:53
Status change · 26 Jun 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help