Who they are
Insight
Current to 14 Oct 26Elliot Kirkby is Marlstone Legal's Operations Director, CRM champion and platform admin. He has led the Growth deal since discovery and keeps it, but has measured no ROI and wants no expansion ahead of the April renewal.
Role: Operations Director and CRM champion, and a platform admin since 1 Apr 2025. He joined discovery on 8 Jan 2025, took part in onboarding and raises most tickets.
Influence: He confirmed on 27 May 2026 that Marlstone Legal will keep Growth as is for the 1 Apr 2027 renewal. The evidence does not show who else signs.
Watch: On 28 Sep 2026 he said no ROI has been measured and declined more users or connectors. Adoption is mostly business development, and a ticket on 7 Sep 2026 asked for search training.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Marlstone Legal | Operations Director | champion | elliot.kirkby@marlstone.example |
Activity
- 29 Sep 2026email_threadCheck-in notes
- 28 Sep 2026callMarlstone Legal / BB-Demo – Check In
- 7 Sep 2026ticketHow to search for data effectively
- 27 May 2026callMarlstone Legal / BB-Demo – Check In
- 16 Apr 2026eventBB-Demo webinar
+32
- 25 Mar 2026ticketDuplicate contact records
- 23 Feb 2026ticketDate range filtering in dashboards
- 16 Jan 2026ticketData not refreshing overnight
- 6 Jan 2026ticketTeam members have lost access
- 31 Dec 2025dealMarlstone Legal – Renewal
- 17 Dec 2025ticketCreating custom reports
- 6 Nov 2025ticketSlow performance on searches
- 29 Sep 2025callMarlstone Legal / BB-Demo – Check In
- 22 Sep 2025email_threadCheck-in call, shall we schedule?
- 10 Sep 2025ticketDuplicate records in the system
- 22 May 2025callMarlstone Legal / BB-Demo – Onboarding
- 2 May 2025callMarlstone Legal / BB-Demo – Onboarding
- 9 Apr 2025callMarlstone Legal / BB-Demo – Onboarding
- 4 Apr 2025email_threadImplementation kickoff, next steps
+1
- 3 Apr 2025callMarlstone Legal / BB-Demo – Kickoff
+1
- 12 Mar 2025eventData leaders conference (BB-Demo stand)
+12
- 2 Mar 2025email_threadData leaders conference
- 27 Feb 2025callMarlstone Legal / BB-Demo – Negotiation
+2
- 10 Feb 2025callMarlstone Legal / BB-Demo – Proposal
- 6 Feb 2025email_threadFollow-up from our chat
- 22 Jan 2025callMarlstone Legal / BB-Demo – Demo
- 8 Jan 2025callMarlstone Legal / BB-Demo – Discovery
- 18 Dec 2024dealMarlstone Legal – New