B-Glass
Olivia Grant

Olivia Grant

Staff

Support Engineer · support · reports to Dominic Hale

Olivia Grant is a London Support Engineer who has carried support tickets since 7 Apr 2025. She holds 334 assigned tickets across many accounts, with connector sync and data quality duplicates the main open themes now.

made from

How they work

Insight

As at Fri 9 Oct 2026

Olivia Grant is a London Support Engineer who has carried support tickets since 7 Apr 2025. She holds 334 assigned tickets across many accounts, with connector sync and data quality duplicates the main open themes now.

Role: Olivia is a Support Engineer in the support department in London, reporting to Dominic Hale, and started on 2025-04-07. She is a first point of contact for customers on connectors, dashboards and access.

Book: the counts show 334 tickets assigned and 16 email threads, with no calls attended. Lindqvarn Retail has the most activity at 18, then Vellacott Payments at 14 and Merriott Lyle Distribution at 13.

Evidence: recent tickets cover duplicate records, connector authentication failures and a stale overnight refresh. Several are still pending, and some first responses were slow, such as 545 minutes on one how-to ticket.

Now: she is handling open connector and duplicate-record issues while also giving useful how-to guidance on dashboards. Leave is booked for 12 Oct 2026 and 26 Oct 2026 to 28 Oct 2026, so cover for pending tickets is worth checking.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

On record

Updated 9 Oct 26
Organisations0
Calls0
Email threads16
Deals0
Documents0
Events0
Computedmade from

Calls

No calls in the last four weeks.

Callsmade from

Time off

FromToTypeDaysStatus
7 Dec 20269 Dec 2026holiday3booked
26 Oct 202628 Oct 2026holiday3booked
12 Oct 202612 Oct 2026holiday1booked
11 Sep 202614 Sep 2026sick2taken
12 Aug 202620 Aug 2026holiday7taken
16 Jul 202616 Jul 2026holiday1taken
4 Mar 20265 Mar 2026holiday2taken
27 Feb 202627 Feb 2026holiday1taken
13 Feb 202613 Feb 2026sick1taken
4 Feb 20264 Feb 2026holiday1taken
30 Jan 20263 Feb 2026holiday3taken
19 Jan 202620 Jan 2026sick2taken
9 Jan 20269 Jan 2026holiday1taken
16 Dec 202517 Dec 2025sick2taken
7 Dec 20259 Dec 2025holiday2taken
18 Nov 202518 Nov 2025holiday1taken
12 Sep 202516 Sep 2025sick3taken
4 Sep 20254 Sep 2025holiday1taken
28 Aug 202528 Aug 2025holiday1taken
10 Aug 202515 Aug 2025holiday5taken
24 Jun 202525 Jun 2025holiday2taken
5 Jun 20255 Jun 2025holiday1taken
3 Jun 20253 Jun 2025holiday1taken
28 May 202528 May 2025holiday1taken
12 May 202512 May 2025holiday1taken
HRmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

What the data covers

DataRecords
Organisations225
People at customers862
BG-Demo staff records (in post and leavers)58
Calls1,995
Email threads3,013
Support tickets1,159
Documents1,218
Deals315
Invoices285
Events49
News items119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.
Help

Ask B

B-Glass · read-only