Marlstone Legal

Marlstone Legal is on Growth at £44k per year under the renewal order form signed 16 Mar 2026, for 1 Apr 2026 to 31 Mar 2027. The earlier £40k paper and two drafts are superseded, and the customer signatory is not named.

Executed: four documents are executed. The renewal order form signed 16 Mar 2026 is the current paper: Growth at £44k per year, 1 Apr 2026 to 31 Mar 2027, annual in advance, Net 30 days.

The earlier executed set is dated 14 Mar 2025: the Master Services Agreement, the data processing agreement and the first order form. That order form set £40k a year after a 10% discount, for 1 Apr 2025 to 31 Mar 2026.

Open items: the draft proposal of 4 Feb 2025 and the draft MSA v2 of 24 Feb 2025 were superseded when the executed copies were signed on 14 Mar 2025. The proposal of 7 Feb 2025 is stored as final, but it is a proposal and not executed paper.

Contradictions: the 2025 order form renews automatically unless either party gives 90 days' notice. The executed MSA says renewal terms are annual and has no explicit auto-renewal wording.

Both proposals quote £40k as the Growth annual price with no discount stated, and promise renewal at the Growth annual price. The executed renewal of 16 Mar 2026 is at £44k with no discount.

Commitments: these are live under the 16 Mar 2026 order form, the MSA and the DPA.

• 99.5% uptime and a P1 first response of one business hour.
• Nightly refresh complete by 07:00 UK time on business days.
• Service credits of 10% of the monthly fee per month of availability breach, with no freshness credit.
• Breach notification no later than 24 hours of discovery, under the DPA.
• 90 days' written notice before the end of any term, under the MSA.

Gaps: all 9 documents were read. The customer signatory is not named on the 2026 renewal form or the DPA; only the title Head of Operations appears, and the renewal form's signature lines are blank.

The 2026 renewal form states no renewal mechanism or notice period. It sets the first invoice due 31 Mar 2026, which is before its 1 Apr 2026 start.

The next term after 31 Mar 2027 is a renewal starting after 1 Jul 2026. Under the price book, the v2 Growth list applies at that renewal, which is +13.6%.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026