Marlstone Legal - Master Services Agreement (signed)
Documentexecuted Marlstone Legal · contract · executed · 14 Mar 2025
Executed MSA for the Growth plan, 1 Apr 2025 to 31 Mar 2026, signed 14 Mar 2025. Availability 99.5% uptime, P1 response within 1 business hour. Subscription £40k a year after a 10% discount, with £12k implementation.
What it says
What this says
As at Fri 9 Oct 2026Executed MSA for the Growth plan, 1 Apr 2025 to 31 Mar 2026, signed 14 Mar 2025. Availability 99.5% uptime, P1 response within 1 business hour. Subscription £40k a year after a 10% discount, with £12k implementation.
What it is: the signed Master Services Agreement between BG-Demo and Marlstone Legal for B-Glass on the Growth plan. It states "The initial term is 12 months from 1 Apr 2025 to 31 Mar 2026."
Commits: availability of 99.5% uptime, nightly refresh by 07:00 UK time on business days, and P1 response within 1 business hour. A month below 99.5% availability earns a credit of 10% of that month's fee. Total Contract Value is £52k.
Unusual: a 10% discount on the Growth subscription, taking £44k to £40k. The v1 list price is used, which matches a customer signed before the v2 price book.
Not settled: the text says "Renewal terms are annual" but gives no renewal price and no explicit auto-renewal wording. The signature lines show roles only, with no named signatories. The document does not show what happened after 31 Mar 2026.
As found in this document
As at Fri 9 Oct 2026- Date end31 Mar 2026Source: the AI read of this record
- Date signed14 Mar 2025Source: the AI read of this record
- Date start1 Apr 2025Source: the AI read of this record
- Price£39,600Source: the AI read of this record
- Availability99.5% uptimeSource: the AI read of this record
- Data refreshNightly completion by 07:00 UK time on business daysSource: the AI read of this record
- P1 support responsewithin 1 business hourSource: the AI read of this record
- Service creditIf availability falls below 99.5% in any month, BG-Demo will credit 10% of that month's subscription fee.Source: the AI read of this record
- Subscription fee£39,600 due in advance on 1 Apr 2025 and annually thereafterSource: the AI read of this record
- Implementation fee£12,000 due on project completionSource: the AI read of this record
- Total Contract Value£51,600Source: the AI read of this record
- Payment terms30 days from invoiceSource: the AI read of this record
- Termination notice90 days' written notice prior to the end of any termSource: the AI read of this record
- Data deletionOn termination, we will delete our own systems within 30 daysSource: the AI read of this record
The document
Body
Marlstone Legal - Master Services Agreement
1. Service
BG-Demo will provide access to B-Glass (the "Service") running within your Snowflake account, on the Growth plan, for the period 1 Apr 2025 to 31 Mar 2026.
2. Service Levels
The Service will maintain:
- Availability: 99.5% uptime
- Data refresh: Nightly completion by 07:00 UK time on business days
- P1 support response: within 1 business hour
If availability falls below 99.5% in any month, BG-Demo will credit 10% of that month's subscription fee.
3. Fees and Payment
| Item | Unit Price | Qty | Discount | Net |
|---|---|---|---|---|
| B-Glass – Growth | £44k | 1 | 10% | £40k |
| Implementation – Growth (eight weeks, up to eight connectors) | £12k | 1 | , | £12k |
Total Contract Value: £52k
The annual subscription (£40k) is due in advance on 1 Apr 2025 and annually thereafter. Implementation (£12k) is due on project completion. Payment terms: 30 days from invoice.
4. Scope
Read the whole document (1,959 characters)
Implementation includes:
- Up to eight data connectors: your CRM, call recorder, email, accounting system, and others as scoped
- User access for up to forty team members
- The dashboards builder
- Quarterly business reviews
5. Support
- Email and chat support during business hours
- Quarterly business reviews with our account and support teams
- Access to the Solutions Engineer for setup and troubleshooting
6. Term and Renewal
The initial term is 12 months from 1 Apr 2025 to 31 Mar 2026. Renewal terms are annual. Either party may terminate with 90 days' written notice prior to the end of any term.
7. Data
All data is stored in your Snowflake account. You retain all rights to your data. On termination, we will delete our own systems within 30 days; your Snowflake data remains yours.
Signed on 14 Mar 2025
BG-Demo
_______________________
Chief Financial Officer
Marlstone Legal
_______________________
Managing Partner
Unusual terms
As at Fri 9 Oct 2026- 10% first-term discount on the Growth subscription
- Renewal terms are annual with no renewal price stated
- 90 days' written notice before the end of any term