Renewal notice, contract ending 31 Mar 2026

Email thread

Esther Quaye flagged quieter usage ahead of the 31 Mar 2026 renewal. Emma Croft replied that the firm has changed structure and asked for the renewal terms.

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What was said

What this says

As at Fri 9 Oct 2026

Esther Quaye flagged quieter usage ahead of the 31 Mar 2026 renewal. Emma Croft replied that the firm has changed structure and asked for the renewal terms.

Ask: Emma asked for the renewal terms. She did not commit to renewing and did not explain the structural changes.

Customer view: The reply is brief and guarded. A restructure at the customer could change user numbers, teams or connectors, so the seat count and tier may need revisiting.

Next: Esther should hold the January call, find out what changed and send the terms. The evidence does not show whether the call took place.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

Typerenewal

Messages2

First message2025-12-31

Last message2026-01-02

Emailmade from

Messages

Esther Quaye 31 Dec 2025 16:09
to Emma Croft
Emma, Your contract is due to renew on 31 Mar 2026. I wanted to reach out now to check in. I've noticed usage has quieted down in recent months and I want to understand what's happening. Shall we schedule a call in January to discuss the renewal and anything that's come up? Many thanks, Esther
Emma Croft 2 Jan 2026 11:23
to Esther Quaye
Esther, Thanks for reaching out. Yes, let's connect. There have been some changes in how we're structured. Can you send over the renewal terms? Emma

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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