Who they are
Insight
Current to 14 Oct 26Emma Croft is Marlstone Legal's Chief Executive and the decision-maker on the Growth subscription. She agreed the deal, is price-sensitive on renewal, and the evidence does not show the renewal order form signed.
Role: Chief Executive and CRM economic buyer at Marlstone Legal. She joined discovery on 8 Jan 2025, agreed to proceed on 27 Feb 2025 and was sent the order form on 12 Mar 2025.
Influence: she decides. Others such as Toby Mellor, Finance Manager, press on terms, but she gives the go-ahead and asks for the paperwork.
Watch: she asked whether year two is higher, and on 12 Mar 2026 asked whether the renewal price matched the first year. On 31 Dec 2025 she said the firm had changed structure. The evidence does not show the renewal order form signed.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Marlstone Legal | Chief Executive | economic_buyer | emma.croft@marlstone.example |
Activity
- 15 Oct 2026eventBB-Demo webinar
+22
- 21 May 2026eventBB-Demo webinar
+29
- 10 May 2026email_threadBB-Demo webinar
- 12 Mar 2026email_threadRenewal order form
- 23 Feb 2026callMarlstone Legal / BB-Demo – Renewal
+1
- 31 Dec 2025email_threadRenewal notice, contract ending 31 Mar 2026
- 12 Jun 2025eventBB-Demo Customer Day
+48
- 12 Mar 2025email_threadOrder form, Growth tier
- 27 Feb 2025callMarlstone Legal / BB-Demo – Negotiation
+2
- 10 Feb 2025callMarlstone Legal / BB-Demo – Proposal
- 8 Jan 2025callMarlstone Legal / BB-Demo – Discovery