Elena Novak

Elena Novak is a Customer Success Manager, EU, in Amsterdam since 24 Nov 2025. She carries eleven accounts, led by Brenneck Pay, and most of her recent reads show renewals with narrow adoption or open commercial questions.

Role: Elena joined on 2025-11-24 as Customer Success Manager, EU, reporting to Sofia Marchetti. She runs QBRs, check-ins and renewal notices for her accounts.

Book: Brenneck Pay carries the most activity at 23, then Wexmoor Property Group at 18 and Veldmaat Payments and Clashmore Recruitment at 17 each. Counts show 58 calls attended, 49 email threads and 16 documents authored.

Evidence: Recent reads repeat two themes: few active users against licensed seats, and renewal terms still to be checked against order forms. Veldmaat Payments has an open invoice and credit question.

Now: Several renewals sit ahead, and the Veldmaat Payments QBR is booked for 23 Oct 2026 and the Brinkerhof Distributie renewal call for 12 Oct 2026. Neither has been held, so no outcome is described.

AI · claude-sonnet-5-5 · 14 Oct 2026