B-Glass
Tidecombe Housing logo

Tidecombe Housing

Lost£0
made from

AI facts

As at Fri 9 Oct 2026

Tidecombe Housing held a Starter subscription at £20k a year under the executed order form of 12 Feb 2025, running 1 Mar 2025 to 28 Feb 2026. On 19 Jan 2026 Luke Kitching, Finance Director, declined to renew, and the CRM records the renewal deal as closed lost on 9 Feb 2026 with reason in_house_build. No questions were asked in the last 90 days, against 1234 in the last 12 months. All invoices are paid, though none within terms.

Read from 11 calls · 16 email threads · 17 tickets · 3 deals · 5 people · 8 documents, newest 26 Feb 26

AImade from

Profile

Updated 9 Oct 26
  • IndustryHousing associationSource: CRM company record
  • Websitetidecombe.exampleSource: CRM company record
  • CountryUnited KingdomSource: CRM company record · CRM code GB · Region UK
  • HQ cityBirminghamSource: CRM company record
  • Size640 employeesSource: CRM company record
  • CRM ownerTom AshdownSource: CRM company record · Account Executive · CSM Daniel Okafor
  • Customer since1 Mar 2024Source: first executed order form ctr_013_01, signed 26 Jan 2024 · Starter tier · In the CRM since 8 Nov 2023
  • TypeChurneddiffersSource: contracts and invoices (signals) · CRM stage former_customer · The sources disagree
  • StateLostSource: AI assessment · As at Fri 9 Oct 2026 · written 14 Oct 2026
CRMmade from

AI opinion

As at Fri 9 Oct 2026

Lost, because the Finance Director chose not to renew on 19 Jan 2026 and the executed order form ended on 28 Feb 2026. Usage stayed concentrated in a few users after the champion left. The data stays in the customer's Snowflake, so a win-back needs a new champion.

SignalsTidecombe Housing / BG-Demo – RenewalTidecombe Housing – RenewalTidecombe Housing - Order Form (signed)Tidecombe Housing

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

AImade from

Key facts

Updated 9 Oct 26
  • TierStarterSource: deal_013_02
  • Last contact4 Mar 2026Email: Data connector issue · 219 days before 9 Oct 2026
  • Tenanteu-west-2Source: product analytics, reporting since Mar 2024 · 3 connectors configured
  • Licensed seats158 active users in Sep 2026
Computedmade from

Next step

As at Fri 9 Oct 2026
What
Tom Ashdown asks Luke Kitching for a win-back conversation to learn what replaced the brain and who at Tidecombe Housing could champion a return on Starter. Re engage
Who
Tom Ashdown Tom Ashdown
When
This week by 9 Oct 2026
Why
Tom Ashdown should ask Luke Kitching, Finance Director, for a win-back conversation to learn what replaced the brain and who could champion a return. The term ended on 28 Feb 2026, and the CRM lost reason conflicts with the 19 Jan 2026 call.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

AImade from

The story

As at Fri 9 Oct 2026
Lost

Lost: Tidecombe Housing declined to renew its £20k Starter subscription on 19 Jan 2026 because the brain was not used day to day, and the term ended on 28 Feb 2026. Tom Ashdown should seek a win-back conversation with Luke Kitching.

Lost. Tidecombe Housing held Starter at £20k a year under the executed order form of 12 Feb 2025, running 1 Mar 2025 to 28 Feb 2026. Luke Kitching, Finance Director, declined to renew on 19 Jan 2026.

No questions were asked in the last 90 days, against 1234 in the last 12 months, 42% of them from unnamed user usr_013_008. Natasha Pryor, the champion, left, and Luke, Ravi Riley and Yasmin Openshaw were deactivated on 28 Feb 2026.

On the 19 Jan 2026 call Luke said the brain was not used day to day, and Gemma Yates agreed. The CRM lost reason, in_house_build, conflicts with that call, and workarounds are now entrenched.

Tom Ashdown should ask Luke for a win-back conversation by 9 Oct 2026, to learn what replaced the brain and who could champion a return on Starter. Daniel Okafor prepares the usage history to support it.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

AImade from

ARR journey

Updated 9 Oct 26
Updated 09 Oct 26
CSV
Contracted ARRInvoiced ARR
£0£10k£20kJul 24Dec 24May 25Oct 25Mar 26newexpansionchurn£0£0Mar 24: Contracted ARR £18,525; Invoiced ARR £18,525Apr 24: Contracted ARR £18,525; Invoiced ARR £18,525May 24: Contracted ARR £18,525; Invoiced ARR £18,525Jun 24: Contracted ARR £18,525; Invoiced ARR £18,525Jul 24: Contracted ARR £18,525; Invoiced ARR £18,525Aug 24: Contracted ARR £18,525; Invoiced ARR £18,525Sep 24: Contracted ARR £18,525; Invoiced ARR £18,525Oct 24: Contracted ARR £18,525; Invoiced ARR £18,525Nov 24: Contracted ARR £18,525; Invoiced ARR £18,525Dec 24: Contracted ARR £18,525; Invoiced ARR £18,525Jan 25: Contracted ARR £18,525; Invoiced ARR £18,525Feb 25: Contracted ARR £18,525; Invoiced ARR £18,525Mar 25: Contracted ARR £19,500; Invoiced ARR £19,500Apr 25: Contracted ARR £19,500; Invoiced ARR £19,500May 25: Contracted ARR £19,500; Invoiced ARR £19,500Jun 25: Contracted ARR £19,500; Invoiced ARR £19,500Jul 25: Contracted ARR £19,500; Invoiced ARR £19,500Aug 25: Contracted ARR £19,500; Invoiced ARR £19,500Sep 25: Contracted ARR £19,500; Invoiced ARR £19,500Oct 25: Contracted ARR £19,500; Invoiced ARR £19,500Nov 25: Contracted ARR £19,500; Invoiced ARR £19,500Dec 25: Contracted ARR £19,500; Invoiced ARR £19,500Jan 26: Contracted ARR £19,500; Invoiced ARR £19,500Feb 26: Contracted ARR £19,500; Invoiced ARR £19,500Mar 26: Contracted ARR £0; Invoiced ARR £0

One point per month; the dot and figure at the right end are the latest value. Dashed upright lines mark dated events. Latest (Mar 26): Contracted ARR £0; Invoiced ARR £0. Invoiced ARR matches Contracted ARR in every month, so it is drawn dashed over it. Basis: accounting system, facts.arr_monthly:org_013.

Show the figures as a table
MonthContracted ARRInvoiced ARR
Mar 24£18,525£18,525
Apr 24£18,525£18,525
May 24£18,525£18,525
Jun 24£18,525£18,525
Jul 24£18,525£18,525
Aug 24£18,525£18,525
Sep 24£18,525£18,525
Oct 24£18,525£18,525
Nov 24£18,525£18,525
Dec 24£18,525£18,525
Jan 25£18,525£18,525
Feb 25£18,525£18,525
Mar 25£19,500£19,500
Apr 25£19,500£19,500
May 25£19,500£19,500
Jun 25£19,500£19,500
Jul 25£19,500£19,500
Aug 25£19,500£19,500
Sep 25£19,500£19,500
Oct 25£19,500£19,500
Nov 25£19,500£19,500
Dec 25£19,500£19,500
Jan 26£19,500£19,500
Feb 26£19,500£19,500
Mar 26£0£0
Accountingmade from

Platform usage

Updated 9 Oct 26
Active users · Feb 26
8of 15 included on the tier
Questions asked · Feb 26
243
Connectors configured · Feb 26
3of 4 included on the tier
Active admins · Feb 26
1
Data volume · Feb 26
9.7 GB
Active users and questions · monthlyUpdated 09 Oct 26
CSV
Left axisActive usersLicensed seatsIncluded users (15)Right axisQuestions asked
00820015400May 24Aug 24Nov 24Feb 25May 25Aug 25Nov 25Feb 26Included users (15)152438Mar 24: Active users 5; Licensed seats 15; Questions asked 54Apr 24: Active users 7; Licensed seats 15; Questions asked 194May 24: Active users 8; Licensed seats 15; Questions asked 227Jun 24: Active users 9; Licensed seats 15; Questions asked 252Jul 24: Active users 9; Licensed seats 15; Questions asked 305Aug 24: Active users 9; Licensed seats 15; Questions asked 147Sep 24: Active users 9; Licensed seats 15; Questions asked 265Oct 24: Active users 9; Licensed seats 15; Questions asked 293Nov 24: Active users 9; Licensed seats 15; Questions asked 279Dec 24: Active users 9; Licensed seats 15; Questions asked 191Jan 25: Active users 9; Licensed seats 15; Questions asked 255Feb 25: Active users 9; Licensed seats 15; Questions asked 258Mar 25: Active users 9; Licensed seats 15; Questions asked 272Apr 25: Active users 9; Licensed seats 15; Questions asked 234May 25: Active users 9; Licensed seats 15; Questions asked 244Jun 25: Active users 9; Licensed seats 15; Questions asked 265Jul 25: Active users 9; Licensed seats 15; Questions asked 296Aug 25: Active users 9; Licensed seats 15; Questions asked 144Sep 25: Active users 9; Licensed seats 15; Questions asked 289Oct 25: Active users 9; Licensed seats 15; Questions asked 282Nov 25: Active users 9; Licensed seats 15; Questions asked 253Dec 25: Active users 9; Licensed seats 15; Questions asked 204Jan 26: Active users 8; Licensed seats 15; Questions asked 252Feb 26: Active users 8; Licensed seats 15; Questions asked 243

Questions asked are read on the right axis, on their own scale, and users on the left: questions run to thousands a month where users run to hundreds. The dotted line is the allowance. Latest (Feb 26): Active users 8; Licensed seats 15; Questions asked 243. Basis: product usage, facts.usage_monthly:org_013, signals:org_013.

Show the figures as a table
MonthActive usersLicensed seatsQuestions asked
Mar 2451554
Apr 24715194
May 24815227
Jun 24915252
Jul 24915305
Aug 24915147
Sep 24915265
Oct 24915293
Nov 24915279
Dec 24915191
Jan 25915255
Feb 25915258
Mar 25915272
Apr 25915234
May 25915244
Jun 25915265
Jul 25915296
Aug 25915144
Sep 25915289
Oct 25915282
Nov 25915253
Dec 25915204
Jan 26815252
Feb 26815243
Connectors, admins and data volume · monthlyUpdated 09 Oct 26
CSV
Left axisConnectors configuredActive adminsIncluded connectors (4)Right axisData volume
00.0 GB25.0 GB410.0 GBMay 24Aug 24Nov 24Feb 25May 25Aug 25Nov 25Feb 26Included connectors (4)9.7 GB31Mar 24: Connectors configured 2; Active admins 1; Data volume 4.46 GBApr 24: Connectors configured 3; Active admins 1; Data volume 6.82 GBMay 24: Connectors configured 3; Active admins 1; Data volume 6.96 GBJun 24: Connectors configured 3; Active admins 1; Data volume 7.09 GBJul 24: Connectors configured 3; Active admins 1; Data volume 7.22 GBAug 24: Connectors configured 3; Active admins 1; Data volume 7.36 GBSep 24: Connectors configured 3; Active admins 1; Data volume 7.49 GBOct 24: Connectors configured 3; Active admins 1; Data volume 7.62 GBNov 24: Connectors configured 3; Active admins 1; Data volume 7.76 GBDec 24: Connectors configured 3; Active admins 1; Data volume 7.89 GBJan 25: Connectors configured 3; Active admins 1; Data volume 8.03 GBFeb 25: Connectors configured 3; Active admins 1; Data volume 8.15 GBMar 25: Connectors configured 3; Active admins 1; Data volume 8.28 GBApr 25: Connectors configured 3; Active admins 1; Data volume 8.42 GBMay 25: Connectors configured 3; Active admins 1; Data volume 8.55 GBJun 25: Connectors configured 3; Active admins 1; Data volume 8.68 GBJul 25: Connectors configured 3; Active admins 1; Data volume 8.82 GBAug 25: Connectors configured 3; Active admins 1; Data volume 8.95 GBSep 25: Connectors configured 3; Active admins 1; Data volume 9.08 GBOct 25: Connectors configured 3; Active admins 1; Data volume 9.22 GBNov 25: Connectors configured 3; Active admins 1; Data volume 9.35 GBDec 25: Connectors configured 3; Active admins 1; Data volume 9.49 GBJan 26: Connectors configured 3; Active admins 1; Data volume 9.62 GBFeb 26: Connectors configured 3; Active admins 1; Data volume 9.74 GB

Data volume is read on the right axis, in GB, and connectors and admins on the left, as counts: one scale would flatten the counts. The dotted line is the allowance. Latest (Feb 26): Connectors configured 3; Active admins 1; Data volume 9.7 GB. Basis: product usage, facts.usage_monthly:org_013, signals:org_013.

Show the figures as a table
MonthConnectors configuredActive adminsData volume
Mar 24214.46 GB
Apr 24316.82 GB
May 24316.96 GB
Jun 24317.09 GB
Jul 24317.22 GB
Aug 24317.36 GB
Sep 24317.49 GB
Oct 24317.62 GB
Nov 24317.76 GB
Dec 24317.89 GB
Jan 25318.03 GB
Feb 25318.15 GB
Mar 25318.28 GB
Apr 25318.42 GB
May 25318.55 GB
Jun 25318.68 GB
Jul 25318.82 GB
Aug 25318.95 GB
Sep 25319.08 GB
Oct 25319.22 GB
Nov 25319.35 GB
Dec 25319.49 GB
Jan 26319.62 GB
Feb 26319.74 GB
Usagemade from

Documents

Updated 9 Oct 26

8 documents in 3 folders; 2 drafts hang on their executed paper. All documents

  • commercial
  • delivery
  • presales

Size is importance: state 40%, category 20%, recency 25% (18-month half-life on the as-of date) and usage 15%. There are no view counts: usage means how many of our own analyses cite the document, saturating at 5. A draft hangs on the executed or issued document it drafts for, in the same folder. A draft with nothing executed behind it stays a small leaf on its own.

Folders and documents as a list
Documentsmade from

Open deals

No open deals.

CRMmade from

Open tickets

No open tickets.

Helpdeskmade from

Activity

CRMmade from

Contacts

CRMmade from

Evidence trail

Updated 9 Oct 26
Key
  • Source rows
  • Raw things
  • People
  • Organisation
  • Organisation AI
  • Pages
  • AI-written record (ring)
  • AI record not written yet
  • belongs to the organisation (one line per group)
  • Size: how many records a group holds

Tidecombe Housing's pages are written from 3 organisation-level AI texts (assessment / next steps) and 1 narrative-level AI text, which in turn draw on 52 AI summaries of 58 raw things (calls, tickets, emails, news), 4 people (4 with an AI write-up) and 5 staff (0 with an AI write-up), shown on 10 pages.

The trail as a list (block, record, entity, raw row)
  • Activity page block
  • AI opinion page block
    • Tidecombe Housing lost AI record
      • Tidecombe Housing – New entity
        • Tidecombe Housing entity
          • accounting/customers.csv org_013 raw row
          • crm/companies.csv org_013 raw row
          • product_analytics/tenants.csv org_013 raw row
        • contracts/order_form_lines.csv ctr_013_01:1 raw row
        • contracts/order_form_lines.csv ctr_013_01:2 raw row
        • contracts/order_forms.csv ctr_013_01 raw row
        • crm/deal_line_items.csv deal_013_01:1 raw row
        • crm/deal_line_items.csv deal_013_01:2 raw row
        • +7 more
      • Tidecombe Housing – Renewal entity
        • Tidecombe Housing entity
          • accounting/customers.csv org_013 raw row
          • crm/companies.csv org_013 raw row
          • product_analytics/tenants.csv org_013 raw row
        • contracts/order_form_lines.csv ctr_013_02:1 raw row
        • contracts/order_forms.csv ctr_013_02 raw row
        • crm/deal_line_items.csv deal_013_02:1 raw row
        • crm/deal_stage_history.csv deal_013_02:1 raw row
        • crm/deal_stage_history.csv deal_013_02:2 raw row
        • +3 more
      • Tidecombe Housing – Renewal entity
        • Tidecombe Housing entity
          • accounting/customers.csv org_013 raw row
          • crm/companies.csv org_013 raw row
          • product_analytics/tenants.csv org_013 raw row
        • crm/deal_stage_history.csv deal_013_03:1 raw row
        • crm/deal_stage_history.csv deal_013_03:2 raw row
        • crm/deal_stage_history.csv deal_013_03:3 raw row
        • crm/deal_stage_history.csv deal_013_03:4 raw row
        • crm/deals.csv deal_013_03 raw row
      • Tidecombe Housing contracts roll-up AI record
      • INV-013-0001 entity
        • Tidecombe Housing entity
          • accounting/customers.csv org_013 raw row
          • crm/companies.csv org_013 raw row
          • product_analytics/tenants.csv org_013 raw row
        • accounting/invoice_lines.csv inv_013_001:1 raw row
        • accounting/invoices.csv inv_013_001 raw row
        • accounting/payments.csv pay_013_001 raw row
      • INV-013-0002 entity
        • Tidecombe Housing entity
          • accounting/customers.csv org_013 raw row
          • crm/companies.csv org_013 raw row
          • product_analytics/tenants.csv org_013 raw row
        • accounting/invoice_lines.csv inv_013_002:1 raw row
        • accounting/invoices.csv inv_013_002 raw row
        • accounting/payments.csv pay_013_002 raw row
      • +61 more
  • ARR journey page block
    • facts.arr_monthly:org_013 facts table
      • Tidecombe Housing – New entity
        • Tidecombe Housing entity
          • accounting/customers.csv org_013 raw row
          • crm/companies.csv org_013 raw row
          • product_analytics/tenants.csv org_013 raw row
        • contracts/order_form_lines.csv ctr_013_01:1 raw row
        • contracts/order_form_lines.csv ctr_013_01:2 raw row
        • contracts/order_forms.csv ctr_013_01 raw row
        • crm/deal_line_items.csv deal_013_01:1 raw row
        • crm/deal_line_items.csv deal_013_01:2 raw row
        • +7 more
      • Tidecombe Housing – Renewal entity
        • Tidecombe Housing entity
          • accounting/customers.csv org_013 raw row
          • crm/companies.csv org_013 raw row
          • product_analytics/tenants.csv org_013 raw row
        • contracts/order_form_lines.csv ctr_013_02:1 raw row
        • contracts/order_forms.csv ctr_013_02 raw row
        • crm/deal_line_items.csv deal_013_02:1 raw row
        • crm/deal_stage_history.csv deal_013_02:1 raw row
        • crm/deal_stage_history.csv deal_013_02:2 raw row
        • +3 more
      • Tidecombe Housing – Renewal entity
        • Tidecombe Housing entity
          • accounting/customers.csv org_013 raw row
          • crm/companies.csv org_013 raw row
          • product_analytics/tenants.csv org_013 raw row
        • crm/deal_stage_history.csv deal_013_03:1 raw row
        • crm/deal_stage_history.csv deal_013_03:2 raw row
        • crm/deal_stage_history.csv deal_013_03:3 raw row
        • crm/deal_stage_history.csv deal_013_03:4 raw row
        • crm/deals.csv deal_013_03 raw row
      • INV-013-0001 entity
        • Tidecombe Housing entity
          • accounting/customers.csv org_013 raw row
          • crm/companies.csv org_013 raw row
          • product_analytics/tenants.csv org_013 raw row
        • accounting/invoice_lines.csv inv_013_001:1 raw row
        • accounting/invoices.csv inv_013_001 raw row
        • accounting/payments.csv pay_013_001 raw row
      • INV-013-0002 entity
        • Tidecombe Housing entity
          • accounting/customers.csv org_013 raw row
          • crm/companies.csv org_013 raw row
          • product_analytics/tenants.csv org_013 raw row
        • accounting/invoice_lines.csv inv_013_002:1 raw row
        • accounting/invoices.csv inv_013_002 raw row
        • accounting/payments.csv pay_013_002 raw row
      • INV-013-0003 entity
        • Tidecombe Housing entity
          • accounting/customers.csv org_013 raw row
          • crm/companies.csv org_013 raw row
          • product_analytics/tenants.csv org_013 raw row
        • accounting/invoice_lines.csv inv_013_003:1 raw row
        • accounting/invoices.csv inv_013_003 raw row
        • accounting/payments.csv pay_013_003 raw row
  • AI facts page block
    • Tidecombe Housing lost AI record
      • Tidecombe Housing – New entity
        • Tidecombe Housing entity
          • accounting/customers.csv org_013 raw row
          • crm/companies.csv org_013 raw row
          • product_analytics/tenants.csv org_013 raw row
        • contracts/order_form_lines.csv ctr_013_01:1 raw row
        • contracts/order_form_lines.csv ctr_013_01:2 raw row
        • contracts/order_forms.csv ctr_013_01 raw row
        • crm/deal_line_items.csv deal_013_01:1 raw row
        • crm/deal_line_items.csv deal_013_01:2 raw row
        • +7 more
      • Tidecombe Housing – Renewal entity
        • Tidecombe Housing entity
          • accounting/customers.csv org_013 raw row
          • crm/companies.csv org_013 raw row
          • product_analytics/tenants.csv org_013 raw row
        • contracts/order_form_lines.csv ctr_013_02:1 raw row
        • contracts/order_forms.csv ctr_013_02 raw row
        • crm/deal_line_items.csv deal_013_02:1 raw row
        • crm/deal_stage_history.csv deal_013_02:1 raw row
        • crm/deal_stage_history.csv deal_013_02:2 raw row
        • +3 more
      • Tidecombe Housing – Renewal entity
        • Tidecombe Housing entity
          • accounting/customers.csv org_013 raw row
          • crm/companies.csv org_013 raw row
          • product_analytics/tenants.csv org_013 raw row
        • crm/deal_stage_history.csv deal_013_03:1 raw row
        • crm/deal_stage_history.csv deal_013_03:2 raw row
        • crm/deal_stage_history.csv deal_013_03:3 raw row
        • crm/deal_stage_history.csv deal_013_03:4 raw row
        • crm/deals.csv deal_013_03 raw row
      • Tidecombe Housing contracts roll-up AI record
      • INV-013-0001 entity
        • Tidecombe Housing entity
          • accounting/customers.csv org_013 raw row
          • crm/companies.csv org_013 raw row
          • product_analytics/tenants.csv org_013 raw row
        • accounting/invoice_lines.csv inv_013_001:1 raw row
        • accounting/invoices.csv inv_013_001 raw row
        • accounting/payments.csv pay_013_001 raw row
      • INV-013-0002 entity
        • Tidecombe Housing entity
          • accounting/customers.csv org_013 raw row
          • crm/companies.csv org_013 raw row
          • product_analytics/tenants.csv org_013 raw row
        • accounting/invoice_lines.csv inv_013_002:1 raw row
        • accounting/invoices.csv inv_013_002 raw row
        • accounting/payments.csv pay_013_002 raw row
      • +61 more
  • Contacts page block
    • Natasha Pryor entity
      • crm/contacts.csv per_1301:org_013 raw row
      • crm/contacts.csv per_1301:org_023 raw row
      • product_analytics/users.csv usr_013_002 raw row
      • product_analytics/users.csv usr_023_002 raw row
    • Luke Kitching entity
      • Tidecombe Housing entity
        • accounting/customers.csv org_013 raw row
        • crm/companies.csv org_013 raw row
        • product_analytics/tenants.csv org_013 raw row
      • crm/contacts.csv per_1302:org_013 raw row
      • product_analytics/users.csv usr_013_004 raw row
    • Ravi Riley entity
      • Tidecombe Housing entity
        • accounting/customers.csv org_013 raw row
        • crm/companies.csv org_013 raw row
        • product_analytics/tenants.csv org_013 raw row
      • crm/contacts.csv per_1303:org_013 raw row
      • product_analytics/users.csv usr_013_001 raw row
    • Yasmin Openshaw entity
      • Tidecombe Housing entity
        • accounting/customers.csv org_013 raw row
        • crm/companies.csv org_013 raw row
        • product_analytics/tenants.csv org_013 raw row
      • crm/contacts.csv per_1304:org_013 raw row
      • product_analytics/users.csv usr_013_003 raw row
    • Gemma Yates entity
      • Tidecombe Housing entity
        • accounting/customers.csv org_013 raw row
        • crm/companies.csv org_013 raw row
        • product_analytics/tenants.csv org_013 raw row
      • crm/contacts.csv per_1305:org_013 raw row
  • Open deals (computed from the records; nothing to show yet) page block
    • Tidecombe Housing entity
      • accounting/customers.csv org_013 raw row
      • crm/companies.csv org_013 raw row
      • product_analytics/tenants.csv org_013 raw row
  • Documents page block
  • hero page block
    • Key facts page block
      • Evidence trail page block
        • The story page block
          • Next step page block
            • Open tickets (computed from the records; nothing to show yet) page block
              • Profile page block
                • Sources page block
                  • Platform usage page block
                    Computedmade from
                    Sources AI · Accounting · Calls · Contracts · CRM · Documents · Events · Support · Email · Usage
                    made from

                    BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

                    Help & Support

                    Open as a page

                    Help & Support

                    B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

                    How to use the site

                    How to ask

                    Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

                    What the data covers

                    DataRecords
                    Organisations225
                    People at customers862
                    BG-Demo staff records (in post and leavers)58
                    Calls1,995
                    Email threads3,013
                    Support tickets1,159
                    Documents1,218
                    Deals315
                    Invoices285
                    Events49
                    News items119

                    Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

                    BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

                    Who to contact

                    Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.
                    Help

                    Ask B

                    B-Glass · read-only