Duplicate records in the system

Ticketclosed

Tidecombe Housing · Duplicate records in the system

Repairs team reported duplicate tenant records in the brain, each with slightly different information. Support traced the root cause to the source CRM and offered cleanup guidance.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Repairs team reported duplicate tenant records in the brain, each with slightly different information. Support traced the root cause to the source CRM and offered cleanup guidance.

Problem: Two records for the same tenant appeared in repairs data with different CRM IDs and conflicting details. Handling: Olivia Grant identified the problem as a source data error and offered two paths: merging on the brain side or guiding the customer through CRM cleanup. Outcome: Resolved by pointing to source-system remediation. Watch: Monitor whether Tidecombe Housing cleaned the source data, as duplicate records suggest broader data quality issues in their CRM.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelemail

First response (min)476

CSAT5

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created · Yasmin Openshaw 14 Apr 2025 10:29
We've got duplicate records appearing in the brain for some tenants. Same person shows up twice with slightly different information. Can this be cleaned up?
Public reply · Yasmin Openshaw 14 Apr 2025 12:19
This is for the repairs ticket data. Some of our repairs team are seeing the same tenant twice.
Internal note · Olivia Grant 14 Apr 2025 14:15
Two tenant records with different CRM IDs, same name and phone. Likely data entry error in source. Confirmed with customer.
Public reply · Olivia Grant 14 Apr 2025 18:25
I've found the issue. You've got two records for the same tenant in your source system with slightly different details. We can merge them on our side, but the best fix is to clean up the source data in your CRM. Can you identify which ones need merging and I'll guide you through it. Thanks, Olivia
Status change · Olivia Grant 16 Apr 2025 10:20
Status change · 20 Apr 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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