Connector not syncing

Ticketclosed

Tidecombe Housing · Connector not syncing

Connector stopped loading records after late January. Bethan Lister investigated; root cause not identified in ticket. Resolved 19 Feb 2025.

Priority low

made from

What happened

What this says

As at Fri 9 Oct 2026

Connector stopped loading records after late January. Bethan Lister investigated; root cause not identified in ticket. Resolved 19 Feb 2025.

Problem: Customer data import connector had stopped syncing new records. Brain received no new data despite active imports on customer's end.

Handling: Assigned to Bethan Lister. First response 807 minutes after report, asking for diagnostic details. Customer confirmed on 10 Feb 2025 that source system connection remained active. Root cause not shown in ticket.

Watch: Connector failure indicates stale data risk. Tidecombe Housing may have encountered source system change or credentials issue.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)807

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Trail

created · Ravi Riley 6 Feb 2025 16:39
A connector stopped loading new data. It was working fine but the last refresh shows no new records from that source. I've checked and the connection looks OK on our end.
Public reply · Bethan Lister 7 Feb 2025 06:06
Just so I've got this right, which connector is it and when did you last see data come through? Can you check your source system to make sure nothing's been disabled? Thanks, Bethan
Public reply · Ravi Riley 10 Feb 2025 16:06
It's the customer data import. Last successful sync was end of January. The connection is still active on our side.
Status change · Bethan Lister 19 Feb 2025 11:28
Status change · 23 Feb 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help