Data not fresh for board meeting

Ticketclosed

Tidecombe Housing · Data not fresh for board meeting

CRM connector lost connection, causing rent data to go stale just before a board meeting. Support identified the issue within 58 minutes and alerted the platform team.

Priority high

made from

What happened

What this says

As at Fri 9 Oct 2026

CRM connector lost connection, causing rent data to go stale just before a board meeting. Support identified the issue within 58 minutes and alerted the platform team.

Problem: The CRM connector disconnected on Tuesday evening, leaving rent information from the previous month in the brain instead of current data needed for the next day's board meeting. Handling: Bethan Lister checked the refresh logs, diagnosed the connector loss, and escalated to the platform team. Natasha Pryor confirmed the timing matched the issue's onset. Watch: Connector stability is critical for time-sensitive board-level reporting; monitor recovery and follow up on whether the meeting proceeded.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelweb

First response (min)58

CSAT5

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Trail

created · Natasha Pryor 5 Mar 2025 15:48
The data isn't fresh. We're seeing rent information from last month. We need today's figures for a board meeting tomorrow.
Public reply · Bethan Lister 5 Mar 2025 16:46
Can you tell me which dataset is showing stale data? I'll check the refresh logs and see what's happened. Thanks, Bethan
Internal note · Bethan Lister 6 Mar 2025 11:32
Checked refresh logs. CRM connector lost connection Tuesday evening. Platform team alerted.
Public reply · Natasha Pryor 6 Mar 2025 16:12
Yes, that matches when we first saw the issue. Thanks, Natasha
Status change · Bethan Lister 10 Mar 2025 14:13
Status change · 14 Mar 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help