Tidecombe Housing / BG-Demo – Onboarding
Callcompleted
Tidecombe Housing · 19 Mar 2024 13:15
Onboarding call on 19 Mar 2024. A new finance key has been uploaded. Callie Brennan will test it, then hand over to Daniel for training and the go-live date.
What was said
What this says
As at Fri 9 Oct 2026Onboarding call on 19 Mar 2024. A new finance key has been uploaded. Callie Brennan will test it, then hand over to Daniel for training and the go-live date.
What happened: The customer delivered the new finance credential, which Ravi Riley uploaded to the secure link. Callie Brennan will test the connection and run a refresh the next day.
Customer view: Natasha Pryor and Ravi asked practical questions about timing, training and support after go-live. Natasha suggested a fact-checkable first query on rent arrears.
Commercial: Ownership passes to Daniel once data quality is signed off. Nightly refresh by 07:00 was stated as the expectation.
Watch: Go-live is not yet confirmed. It depends on the finance test passing.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Callie Brennan to test the finance connection and report back by end of day the following day.
- Callie Brennan to hand off to Daniel once data quality is signed off.
- Ravi Riley and Natasha Pryor to prepare first queries they can fact-check.
Risks
As at Fri 9 Oct 2026- The finance connection test has not yet been run, so all four connectors are not confirmed live.
- Support passes from the implementation consultant to Daniel at handover, which needs a clean transfer.
Opportunities
As at Fri 9 Oct 2026- A brief user training run by Daniel at go-live can establish early question habits.
Transcript
Callie BrennanRavi, Natasha, just checking in on the finance credential refresh. You manage to get that sorted?
Natasha PryorYeah, we got a new key. Ravi's got it.
Ravi RileyI've already uploaded it to the secure link.- Callie BrennanBrilliant. So what I'll do: I'll test the connection, pull a refresh, make sure the finance data lands cleanly, no duplicates, no missing records. Should know by tomorrow end of day.
- Natasha PryorAnd if it works?
- Callie BrennanThen we've got all four connectors live. I run a final full refresh test, check the data quality looks good, then hand off to Daniel to schedule the actual go-live with your team.
- Ravi RileyHow long will that final test take?
- Callie BrennanMaybe an hour, two hours max. Just running the full pull, checking for errors, making sure the data volumes look sensible: like, are we pulling the right number of properties, tickets, call records?
- Natasha PryorAnd then Daniel handles the training bit?
- Callie BrennanYeah, so once I sign off on data quality, Daniel takes over. He'll run a brief training with your users: how to ask the brain a question, what you can query, that sort of thing, and then you're live.
- Ravi RileyShould I be doing anything on my end before that?
- Callie BrennanHave a think about what queries you want to run first. When the brain goes live, you'll want to ask it a question straight away, something you know the answer to, just to verify it's working. That's the best test.
- Natasha PryorLike, show me all tenants with rent arrears over a thousand pounds, that sort of thing?
- Callie BrennanExactly. Something you can fact-check immediately. That gives you confidence the data's right.
- Ravi RileyGot it. Anything else I need to know before this goes live?
- Callie BrennanOnce you've got the first refresh in, the brain refreshes nightly. By 07:00 the next morning, you'll have new data. So if something changes in your systems at midday, you'll see it in the brain the next morning.
- Natasha PryorAnd if we find an issue after go-live?
- Callie BrennanRing Daniel first. If it's something technical, connector failure, data freshness, he'll loop me in if needed. But once I hand over, he owns the account.
- Ravi RileyRight, thanks.
- Callie BrennanSo I'll test the finance connection tomorrow, get back to you by end of day. Once that's confirmed, Daniel will be in touch about the go-live date. Cheers, both.