Check-in and a quick win to share
Email threadMarcus Bell reported rising depot usage and broader questions. Liam Doherty said Trafford Park flags unhappy retail contracts before customers ring, which is what Brackwell bought it for, and asked for a depot breakdown.
What was said
What this says
Current to 13 Oct 26Marcus Bell reported rising depot usage and broader questions. Liam Doherty said Trafford Park flags unhappy retail contracts before customers ring, which is what Brackwell bought it for, and asked for a depot breakdown.
Customer view: Liam credited seeing delivery exceptions next to call notes for the uptake. He called the early warning on retail contracts exactly what the brain was bought for.
Ask: he wants the depot-by-depot breakdown to show other managers who is leading. Marcus sent it on 10 Mar 2025 and proposed Tuesday at 09:30.
Next: the agenda includes how the 40 licensed users are spread across teams, framed as preparation for the renewal conversation later in the year.
The thread
Updated 9 Oct 26Messages
Marcus Bell 7 Mar 2025 08:07Hi Liam, Good news to start the day. I've pulled the numbers and usage has come up nicely over the last few weeks. More of the depot account managers are logging in, and the questions being asked are broader than before. It looks like the sessions you ran have made a difference. Could we get a check-in booked for early next week to go through it together? I'd like to hear which depots are doing best so I can share what's working with other customers in the same position. Happy to jump on a call whenever suits. Thanks, Marcus
Liam Doherty 7 Mar 2025 10:19Marcus, Love that. Yes, the Trafford Park team really took to it once they saw delivery exceptions next to the call notes. They're now flagging unhappy retail contracts to me before the customer even rings, which is exactly what we bought it for. Monday or Tuesday would work. Mornings are best, before the depots get going. One ask: could you send the depot-by-depot breakdown beforehand? I'd like to show the other managers who is leading. Cheers, Liam- Marcus Bell 10 Mar 2025 14:24Hi Liam, Thanks, that's really helpful to hear. I've attached the depot breakdown, so you can use it as you like. I'd suggest Tuesday at 09:30 for the call. If that doesn't work, tell me and I'll move things around. On the agenda: - what's driving the extra use, so we can repeat it - whether the remaining depots need anything set up - how the 40 licensed users are spread across the teams, as it's worth knowing before the renewal conversation later in the year Shall we say that, then? Thanks, Marcus