Renewal: finding a time to talk
Email thread Brackwell Freight Ltd · sales
Marcus Bell asked for a renewal conversation. Liam Doherty agreed, asked for examples of what the brain caught early rather than logins, and said he may question whether forty seats is right. A Thursday 10:00 call was proposed.
What was said
What this says
Current to 13 Oct 26Marcus Bell asked for a renewal conversation. Liam Doherty agreed, asked for examples of what the brain caught early rather than logins, and said he may question whether forty seats is right. A Thursday 10:00 call was proposed.
Ask: Marcus wanted thirty minutes with Tom Ashdown on the commercial side and a usage note beforehand. Liam welcomed starting earlier than November.
Customer view: Liam must justify the spend to his management and says usage numbers will not help. He wants concrete cases of retail contracts flagged early, and may raise seat count.
Next: Marcus to send the examples a day or two before the Thursday 10:00 call, with numbers by team for the seats discussion.
The thread
Updated 9 Oct 26Messages
Marcus Bell 8 Sep 2025 15:42Hi Liam, Following on from our last check-in, I'd like to get a renewal conversation in the diary. Your term ends on 30 Nov 2025, and I'd rather we sat down with plenty of time than left it to the last few weeks. What I have in mind: - Thirty minutes to look at how the brain is being used across the depots and what you want from it next year. - Tom Ashdown, your account owner, joins for the commercial side so I'm not guessing at terms. - A short note from me beforehand with the usage numbers, so nobody is surprised. Do you have any slots later this week or early next week? Shall we book 30 minutes? Thanks, Marcus
Liam Doherty 8 Sep 2025 16:54Marcus, Yes, good idea, better now than in November. Tuesday or Thursday next week would work for me, mornings ideally. I'm in meetings most of Wednesday. One thing to flag before we talk. I'll need to explain to my own management what we get for the money, and the usage numbers aren't going to help me much at the moment. So I'd like to see something that shows what the brain has actually caught for us, not just logins. Any chance of a couple of examples where it flagged a retail contract early? Also, I'll probably want to talk about whether forty seats is the right number. I'm not saying anything yet, just thinking out loud. Cheers, Liam- Marcus Bell 9 Sep 2025 17:37Hi Liam, Thanks, that's helpful. Let's go for Thursday next week, in the morning. I'll send an invite for 10:00 and copy Tom in. On the examples: I'll go through the exception tickets and call history and pull together a couple of cases where the signal showed up early, so you have something concrete rather than just usage charts. I'll send that over a day or two before we meet. On seats, that's one for the call with Tom there. I'll make sure we have the numbers by team so we can look at it properly. If Thursday moves for you, just let me know. Thanks, Marcus