Getting a check-in in the diary
Email threadOn 2 Feb 2026 Marcus Bell asked for a check-in before the renewal conversation. Liam Doherty agreed, asked for the usage numbers first and asked again to get the depots on it properly.
What was said
What this says
Current to 13 Oct 26On 2 Feb 2026 Marcus Bell asked for a check-in before the renewal conversation. Liam Doherty agreed, asked for the usage numbers first and asked again to get the depots on it properly.
Ask: Marcus Bell proposed half an hour on usage across the depots, the delivery-exception how-to and anything to raise before the renewal conversation later in the year. Liam Doherty replied within the hour and offered Thursday afternoon or Friday morning.
Customer view: Liam thinks usage is a bit better since the how-to went round but wants numbers, not a feeling. His phrase "this time" suggests earlier depot efforts fell short.
Next: Marcus to send the numbers ahead of the call.
The thread
Updated 9 Oct 26Messages
Marcus Bell 2 Feb 2026 13:51Hi Liam, Hope the week has started well. I'd like to get a check-in in the diary so we can see where things have got to since the QBR. What I'd like to cover: - usage across the depots since we last spoke - the how-to for the delivery-exception view, and whether it's helped - anything you want to raise before the renewal conversation later in the year I've pulled the numbers already, so it needn't take long. Shall we book half an hour sometime later this week or early next week? Happy to jump on a call whenever suits you. Thanks, Marcus
Liam Doherty 2 Feb 2026 14:28Marcus, Love that, yes let's do it. Thursday afternoon is best for me, or Friday morning if that's easier for you. Usage is a bit better since the how-to went round, I think, but I'd rather see your numbers than go on a feeling. Can you send them across before we speak? Then I can get Aisha to join for the admin side. And yes, we should talk about the depots. Can we get them on it properly this time? Cheers, Liam