Quarterly check-in: finding a slot

Hi Liam, Hope the new year has started well. I'd like to get a check-in in the diary for the next couple of weeks, and I'd rather do it properly than as a quick catch-up. I've pulled the numbers for the last quarter and a few things stand out: - fewer people are logging in than before Christmas, and it's mostly the depot account managers who have gone quiet - the ticket queue is calm, which is good, but I can't tell whether that's because things are working or because fewer people are using it - the connectors are all still loading, so the data underneath is fine I'm not worried about the contract, which runs to 30 Nov 2025 with all 40 licensed users in place. I just want to understand what's changed on your side, and whether there is anything we can do to get the depots back in. Happy to jump on a call. Shall we book half an hour? I'm free most of Thursday and Friday. Thanks, Marcus

Marcus, Thanks for flagging this. Honest answer: the January peak has hit the depots hard and the managers have been out on the floor, not at a desk. Two of them are also new in role and I haven't got them set up properly yet. That's on me. Still, I'd rather not just wait for it to pick back up. One view, that's the point, and right now half the depots are going back to their own spreadsheets. Thursday works. Can we do 10:00? Bring the usage breakdown by depot if you have it. I'd like to see who is still asking questions and who isn't, then work out how to get the depots on it. Cheers, Liam On 13 Jan 2025, at 15:27, Marcus Bell wrote: > I'd like to get a check-in in the diary for the next couple of weeks, > and I'd rather do it properly than as a quick catch-up.