Booking time for the renewal conversation
Email thread Brackwell Freight Ltd · sales
Marcus Bell asked to book the renewal conversation for the Growth subscription (40 users, £44k a year, ending 30 Nov 2025). Liam Doherty agreed and said Mark Siddall will join and wants the bottom line.
What was said
What this says
Current to 13 Oct 26Marcus Bell asked to book the renewal conversation for the Growth subscription (40 users, £44k a year, ending 30 Nov 2025). Liam Doherty agreed and said Mark Siddall will join and wants the bottom line.
Ask: Marcus proposed a call with Liam Doherty and Tom Ashdown, who looks after the commercial side, covering usage, the next term and the paperwork.
Customer view: Liam was willing and flagged that Mark Siddall attends when a contract is on the table. Mark wants what it does for them and what it costs.
Next: Thursday afternoon was agreed. Tom will send the invite to Liam and Mark, and Marcus will prepare a one-page summary.
The thread
Updated 9 Oct 26Messages
Marcus Bell 27 Oct 2025 09:27Morning Liam, Hope the week has started well. Usage has picked up nicely since we last spoke, so thank you for getting the depots going. I'd like to get the renewal conversation in the diary. Your Growth subscription, which covers 40 users at £44,000 a year, ends on 30 Nov 2025, so it is worth talking before the end of the quarter gets busy. The plan would be a call with you, me and Tom Ashdown, who looks after the commercial side of your account. We'd cover how the brain has been used over the year, what you want from the next term, and the paperwork. Could you give me a couple of slots this week or next that work for you? Shall we book thirty minutes? Thanks, Marcus
Liam Doherty 27 Oct 2025 11:26Marcus, Good timing, and happy to get it sorted. Thursday afternoon or Friday morning this week would suit me. Next week is a bit messier with depot visits. One thing: Mark will want to be on it. He doesn't come to much, but he turns up when a contract is on the table, and he trusts me on the detail. Can you make it quick and to the point for him? He wants the bottom line, what it's doing for us and what it costs. I'll make sure he has the slot in his diary once we agree it. Cheers, Liam- Marcus Bell 28 Oct 2025 09:47Hi Liam, Thanks, that helps. Tom can do Thursday afternoon, so let's go with that. He will send the invite to you and Mark today. I'll keep it tight for Mark: one page on how the brain has been used, what the team has got out of it, and what the renewal looks like. Tom will take any questions on terms on the call. If anything changes on your side before then, just let me know. Thanks, Marcus