B-Glass
Vellacott Payments logo

Vellacott Payments

Healthy£129kRenews 10 Jul 27
made from

AI facts

As at Fri 9 Oct 2026

Vellacott Payments holds an Enterprise subscription at £129k a year under the order form signed 1 Jul 2026, running 10 Jul 2026 to 9 Jul 2027 and billed quarterly. In September 2026 there were 124 active users against 160 licensed, and 4242 questions asked. The next renewal falls on 10 Jul 2027, 274 days away, with a renewal price of £125k against £129k today (-3.1%). The CRM records £130k, £1,000 above the contracted figure.

Read from 26 calls · 45 email threads · 30 tickets · 3 deals · 6 people · 16 documents, newest 7 Oct 26

AImade from

Profile

Updated 9 Oct 26
  • IndustryPaymentsSource: CRM company record
  • Websitevellacott.exampleSource: CRM company record
  • CountryUnited KingdomSource: CRM company record · CRM code GB · Region UK
  • HQ cityLondonSource: CRM company record
  • Size520 employeesSource: CRM company record
  • CRM ownerSophie LingSource: CRM company record · Account Executive · CSM Daniel Okafor
  • Customer since10 Jul 2025Source: first executed order form ctr_084_01, signed 26 Jun 2025 · Enterprise tier · In the CRM since 24 Jan 2025
  • TypeCustomerSource: contracts and invoices (signals) · CRM stage customer
  • StateHealthySource: AI assessment · As at Fri 9 Oct 2026 · written 14 Oct 2026
CRMmade from

AI opinion

As at Fri 9 Oct 2026

Healthy, because Vellacott Payments renewed on executed paper, pays within terms and asked 20% more questions since May 2026. Active users are flat and many seats are quiet, so a written value case before the 90-day notice is the next move, with room to widen teams.

Vellacott Payments - Order Form (signed)SignalsVellacott Payments / BG-Demo – Check InVellacott Payments / BG-Demo – Check In

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

AImade from

Key facts

Updated 9 Oct 26
  • Contracted ARR£129,000differsSource: executed order form ctr_084_03, 10 Jul 2026 to 9 Jul 2027 · CRM £130,000 · Invoiced run rate £129,000 · As of 9 Oct 2026 · The sources disagree
  • Next renewal10 Jul 2027Basis: order form ctr_084_03 ends 9 Jul 2027 · In 274 days · Renewal price £125,000 (-3.1%) · list price of the tier on the renewal date (price book); v1 prices and first-term discounts end at renewal
  • Term10 Jul 2026 to 9 Jul 2027Source: order form ctr_084_03 (renewal), signed 1 Jul 2026 · Billed quarterly · 160 seats, 20 connectors
  • TierEnterpriseSource: the current order form
  • Last contact5 Oct 2026Call: Vellacott Payments / BG-Demo – Check In · 4 days before 9 Oct 2026
  • Tenanteu-west-2Source: product analytics, reporting since Jul 2025 · 16 connectors configured
  • Licensed seats160124 active users in Sep 2026 · Order form ctr_084_03: 160 seats
Computedmade from

Next step

As at Fri 9 Oct 2026
What
Daniel Okafor sends Tomasz Wiśniewski the team-by-team view of quiet licensed seats agreed on 5 Oct 2026 and uses it to set the agenda for the refresher session he leads. renewal
Who
Daniel Okafor Daniel Okafor
When
This week by 9 Oct 2026
Why
Daniel Okafor sends Tomasz Wiśniewski the team-by-team view of quiet licensed seats promised on 5 Oct 2026, and books the refresher, so the value case for Philippa Gore starts from real adoption data well before the renewal on 10 Jul 2027.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

AImade from

The story

As at Fri 9 Oct 2026
Healthy

Healthy: Vellacott Payments renewed Enterprise at £129k a year to 9 Jul 2027 and pays within terms. Questions asked rose 20% while active users held at 124 of 160 licensed seats, and both current-term P1 first responses missed target.

Healthy, Vellacott Payments renewed Enterprise at £129k a year on the order form executed 1 Jul 2026, for 10 Jul 2026 to 9 Jul 2027. All 7 invoices were paid within terms, and renewal is 274 days away.

Active users have held at 124 of 160 licensed seats since May 2026, while questions rose from 3528 to 4242 (20%). Philippa Gore leads with 7% of questions, and admin and connector work rests on Femi Olatunji.

Both current-term P1 tickets missed the 30-minute first response, at 49 and 33 minutes. The main risk is quiet seats weakening the value case for Philippa at renewal.

Daniel Okafor sends Tomasz Wiśniewski the team-by-team view of quiet licensed seats agreed on 5 Oct 2026, by 9 Oct 2026, and uses it to set the refresher agenda. Bethan Lister confirms provisioning of three new users the same day.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

AImade from

ARR journey

Updated 9 Oct 26
Updated 09 Oct 26
CSV
Contracted ARRInvoiced ARR
£0£75k£150kSep 25Dec 25Mar 26Jun 26Sep 26newexpansionexpansion£129k£129kJul 25: Contracted ARR £99,000; Invoiced ARR £99,000Aug 25: Contracted ARR £99,000; Invoiced ARR £99,000Sep 25: Contracted ARR £99,000; Invoiced ARR £99,000Oct 25: Contracted ARR £99,000; Invoiced ARR £99,000Nov 25: Contracted ARR £99,000; Invoiced ARR £99,000Dec 25: Contracted ARR £99,000; Invoiced ARR £99,000Jan 26: Contracted ARR £103,000; Invoiced ARR £100,962Feb 26: Contracted ARR £103,000; Invoiced ARR £100,962Mar 26: Contracted ARR £103,000; Invoiced ARR £100,962Apr 26: Contracted ARR £103,000; Invoiced ARR £100,962May 26: Contracted ARR £103,000; Invoiced ARR £100,962Jun 26: Contracted ARR £103,000; Invoiced ARR £100,962Jul 26: Contracted ARR £129,000; Invoiced ARR £129,000Aug 26: Contracted ARR £129,000; Invoiced ARR £129,000Sep 26: Contracted ARR £129,000; Invoiced ARR £129,000

One point per month; the dot and figure at the right end are the latest value. Dashed upright lines mark dated events. Latest (Sep 26): Contracted ARR £129k; Invoiced ARR £129k. Basis: accounting system, facts.arr_monthly:org_084.

Show the figures as a table
MonthContracted ARRInvoiced ARR
Jul 25£99,000£99,000
Aug 25£99,000£99,000
Sep 25£99,000£99,000
Oct 25£99,000£99,000
Nov 25£99,000£99,000
Dec 25£99,000£99,000
Jan 26£103,000£100,962
Feb 26£103,000£100,962
Mar 26£103,000£100,962
Apr 26£103,000£100,962
May 26£103,000£100,962
Jun 26£103,000£100,962
Jul 26£129,000£129,000
Aug 26£129,000£129,000
Sep 26£129,000£129,000
Accountingmade from

Platform usage

Updated 9 Oct 26
Active users · Sep 26
124level vs 3 months earlierof 150 included on the tier
Questions asked · Sep 26
4,242up 257 vs 3 months earlier
Connectors configured · Sep 26
16level vs 3 months earlierof 20 included on the tier
Active admins · Sep 26
3level vs 3 months earlier
Data volume · Sep 26
47.0 GBup 2.2 GB vs 3 months earlier
Active users and questions · monthlyUpdated 09 Oct 26
CSV
Left axisActive usersLicensed seatsIncluded users (150)Right axisQuestions asked
001002,5002005,000Jul 25Sep 25Nov 25Jan 26Mar 26May 26Jul 26Sep 26Included users (150)4,242160124Jul 25: Active users 27; Licensed seats 150; Questions asked 315Aug 25: Active users 46; Licensed seats 150; Questions asked 460Sep 25: Active users 65; Licensed seats 150; Questions asked 1,264Oct 25: Active users 83; Licensed seats 150; Questions asked 2,206Nov 25: Active users 97; Licensed seats 150; Questions asked 2,469Dec 25: Active users 112; Licensed seats 150; Questions asked 2,359Jan 26: Active users 124; Licensed seats 160; Questions asked 3,470Feb 26: Active users 124; Licensed seats 160; Questions asked 3,721Mar 26: Active users 124; Licensed seats 160; Questions asked 3,822Apr 26: Active users 124; Licensed seats 160; Questions asked 3,646May 26: Active users 124; Licensed seats 160; Questions asked 3,528Jun 26: Active users 124; Licensed seats 160; Questions asked 3,985Jul 26: Active users 124; Licensed seats 160; Questions asked 4,292Aug 26: Active users 124; Licensed seats 160; Questions asked 2,144Sep 26: Active users 124; Licensed seats 160; Questions asked 4,242

Questions asked are read on the right axis, on their own scale, and users on the left: questions run to thousands a month where users run to hundreds. The dotted line is the allowance. Latest (Sep 26): Active users 124; Licensed seats 160; Questions asked 4,242. Basis: product usage, facts.usage_monthly:org_084, signals:org_084.

Show the figures as a table
MonthActive usersLicensed seatsQuestions asked
Jul 2527150315
Aug 2546150460
Sep 25651501,264
Oct 25831502,206
Nov 25971502,469
Dec 251121502,359
Jan 261241603,470
Feb 261241603,721
Mar 261241603,822
Apr 261241603,646
May 261241603,528
Jun 261241603,985
Jul 261241604,292
Aug 261241602,144
Sep 261241604,242
Connectors, admins and data volume · monthlyUpdated 09 Oct 26
CSV
Left axisConnectors configuredActive adminsIncluded connectors (20)Right axisData volume
00.0 GB1025.0 GB2050.0 GBJul 25Sep 25Nov 25Jan 26Mar 26May 26Jul 26Sep 26Included connectors (20)47.0 GB163Jul 25: Connectors configured 1; Active admins 3; Data volume 2.30 GBAug 25: Connectors configured 9; Active admins 3; Data volume 21.08 GBSep 25: Connectors configured 12; Active admins 3; Data volume 28.66 GBOct 25: Connectors configured 13; Active admins 3; Data volume 31.65 GBNov 25: Connectors configured 14; Active admins 3; Data volume 34.72 GBDec 25: Connectors configured 16; Active admins 3; Data volume 40.43 GBJan 26: Connectors configured 16; Active admins 3; Data volume 41.18 GBFeb 26: Connectors configured 16; Active admins 3; Data volume 41.86 GBMar 26: Connectors configured 16; Active admins 3; Data volume 42.60 GBApr 26: Connectors configured 16; Active admins 3; Data volume 43.33 GBMay 26: Connectors configured 16; Active admins 3; Data volume 44.08 GBJun 26: Connectors configured 16; Active admins 3; Data volume 44.80 GBJul 26: Connectors configured 16; Active admins 3; Data volume 45.55 GBAug 26: Connectors configured 16; Active admins 3; Data volume 46.30 GBSep 26: Connectors configured 16; Active admins 3; Data volume 47.02 GB

Data volume is read on the right axis, in GB, and connectors and admins on the left, as counts: one scale would flatten the counts. The dotted line is the allowance. Latest (Sep 26): Connectors configured 16; Active admins 3; Data volume 47.0 GB. Basis: product usage, facts.usage_monthly:org_084, signals:org_084.

Show the figures as a table
MonthConnectors configuredActive adminsData volume
Jul 25132.30 GB
Aug 259321.08 GB
Sep 2512328.66 GB
Oct 2513331.65 GB
Nov 2514334.72 GB
Dec 2516340.43 GB
Jan 2616341.18 GB
Feb 2616341.86 GB
Mar 2616342.60 GB
Apr 2616343.33 GB
May 2616344.08 GB
Jun 2616344.80 GB
Jul 2616345.55 GB
Aug 2616346.30 GB
Sep 2616347.02 GB
Usagemade from

Documents

Updated 9 Oct 26

16 documents in 6 folders; 4 drafts hang on their executed paper. All documents

  • commercial
  • delivery
  • presales

Size is importance: state 40%, category 20%, recency 25% (18-month half-life on the as-of date) and usage 15%. There are no view counts: usage means how many of our own analyses cite the document, saturating at 5. A draft hangs on the executed or issued document it drafts for, in the same folder. A draft with nothing executed behind it stays a small leaf on its own.

Folders and documents as a list
Documentsmade from

Open deals

No open deals.

CRMmade from

Open tickets

Helpdeskmade from

Activity

CRMmade from

Contacts

CRMmade from

Evidence trail

Updated 9 Oct 26
Key
  • Source rows
  • Raw things
  • People
  • Organisation
  • Organisation AI
  • Pages
  • AI-written record (ring)
  • AI record not written yet
  • belongs to the organisation (one line per group)
  • Size: how many records a group holds

Vellacott Payments' pages are written from 3 organisation-level AI texts (assessment / next steps) and 1 narrative-level AI text, which in turn draw on 117 AI summaries of 127 raw things (calls, tickets, emails, news), 6 people (6 with an AI write-up) and 7 staff (0 with an AI write-up), shown on 13 pages.

The trail as a list (block, record, entity, raw row)
  • Activity page block
  • AI opinion page block
    • Vellacott Payments healthy AI record
      • Vellacott Payments – New entity
        • Vellacott Payments entity
          • accounting/customers.csv org_084 raw row
          • crm/companies.csv org_084 raw row
          • product_analytics/tenants.csv org_084 raw row
        • contracts/order_form_lines.csv ctr_084_01:1 raw row
        • contracts/order_form_lines.csv ctr_084_01:2 raw row
        • contracts/order_forms.csv ctr_084_01 raw row
        • crm/deal_line_items.csv deal_084_01:1 raw row
        • crm/deal_line_items.csv deal_084_01:2 raw row
        • +7 more
      • Vellacott Payments – Expansion entity
        • Vellacott Payments entity
          • accounting/customers.csv org_084 raw row
          • crm/companies.csv org_084 raw row
          • product_analytics/tenants.csv org_084 raw row
        • contracts/order_form_lines.csv ctr_084_02:1 raw row
        • contracts/order_forms.csv ctr_084_02 raw row
        • crm/deal_line_items.csv deal_084_02:1 raw row
        • crm/deal_stage_history.csv deal_084_02:1 raw row
        • crm/deal_stage_history.csv deal_084_02:2 raw row
        • +3 more
      • Vellacott Payments – Renewal entity
        • Vellacott Payments entity
          • accounting/customers.csv org_084 raw row
          • crm/companies.csv org_084 raw row
          • product_analytics/tenants.csv org_084 raw row
        • contracts/order_form_lines.csv ctr_084_03:1 raw row
        • contracts/order_form_lines.csv ctr_084_03:2 raw row
        • contracts/order_forms.csv ctr_084_03 raw row
        • crm/deal_line_items.csv deal_084_03:1 raw row
        • crm/deal_line_items.csv deal_084_03:2 raw row
        • +5 more
      • Vellacott Payments: Enterprise renewed to 2027 AI record
      • INV-084-0001 entity
        • Vellacott Payments entity
          • accounting/customers.csv org_084 raw row
          • crm/companies.csv org_084 raw row
          • product_analytics/tenants.csv org_084 raw row
        • accounting/invoice_lines.csv inv_084_001:1 raw row
        • accounting/invoices.csv inv_084_001 raw row
        • accounting/payments.csv pay_084_001 raw row
      • INV-084-0002 entity
        • Vellacott Payments entity
          • accounting/customers.csv org_084 raw row
          • crm/companies.csv org_084 raw row
          • product_analytics/tenants.csv org_084 raw row
        • accounting/invoice_lines.csv inv_084_002:1 raw row
        • accounting/invoices.csv inv_084_002 raw row
        • accounting/payments.csv pay_084_002 raw row
      • +93 more
  • ARR journey page block
    • facts.arr_monthly:org_084 facts table
      • Vellacott Payments – New entity
        • Vellacott Payments entity
          • accounting/customers.csv org_084 raw row
          • crm/companies.csv org_084 raw row
          • product_analytics/tenants.csv org_084 raw row
        • contracts/order_form_lines.csv ctr_084_01:1 raw row
        • contracts/order_form_lines.csv ctr_084_01:2 raw row
        • contracts/order_forms.csv ctr_084_01 raw row
        • crm/deal_line_items.csv deal_084_01:1 raw row
        • crm/deal_line_items.csv deal_084_01:2 raw row
        • +7 more
      • Vellacott Payments – Expansion entity
        • Vellacott Payments entity
          • accounting/customers.csv org_084 raw row
          • crm/companies.csv org_084 raw row
          • product_analytics/tenants.csv org_084 raw row
        • contracts/order_form_lines.csv ctr_084_02:1 raw row
        • contracts/order_forms.csv ctr_084_02 raw row
        • crm/deal_line_items.csv deal_084_02:1 raw row
        • crm/deal_stage_history.csv deal_084_02:1 raw row
        • crm/deal_stage_history.csv deal_084_02:2 raw row
        • +3 more
      • Vellacott Payments – Renewal entity
        • Vellacott Payments entity
          • accounting/customers.csv org_084 raw row
          • crm/companies.csv org_084 raw row
          • product_analytics/tenants.csv org_084 raw row
        • contracts/order_form_lines.csv ctr_084_03:1 raw row
        • contracts/order_form_lines.csv ctr_084_03:2 raw row
        • contracts/order_forms.csv ctr_084_03 raw row
        • crm/deal_line_items.csv deal_084_03:1 raw row
        • crm/deal_line_items.csv deal_084_03:2 raw row
        • +5 more
      • INV-084-0001 entity
        • Vellacott Payments entity
          • accounting/customers.csv org_084 raw row
          • crm/companies.csv org_084 raw row
          • product_analytics/tenants.csv org_084 raw row
        • accounting/invoice_lines.csv inv_084_001:1 raw row
        • accounting/invoices.csv inv_084_001 raw row
        • accounting/payments.csv pay_084_001 raw row
      • INV-084-0002 entity
        • Vellacott Payments entity
          • accounting/customers.csv org_084 raw row
          • crm/companies.csv org_084 raw row
          • product_analytics/tenants.csv org_084 raw row
        • accounting/invoice_lines.csv inv_084_002:1 raw row
        • accounting/invoices.csv inv_084_002 raw row
        • accounting/payments.csv pay_084_002 raw row
      • INV-084-0003 entity
        • Vellacott Payments entity
          • accounting/customers.csv org_084 raw row
          • crm/companies.csv org_084 raw row
          • product_analytics/tenants.csv org_084 raw row
        • accounting/invoice_lines.csv inv_084_003:1 raw row
        • accounting/invoices.csv inv_084_003 raw row
        • accounting/payments.csv pay_084_003 raw row
      • +4 more
  • AI facts page block
    • Vellacott Payments healthy AI record
      • Vellacott Payments – New entity
        • Vellacott Payments entity
          • accounting/customers.csv org_084 raw row
          • crm/companies.csv org_084 raw row
          • product_analytics/tenants.csv org_084 raw row
        • contracts/order_form_lines.csv ctr_084_01:1 raw row
        • contracts/order_form_lines.csv ctr_084_01:2 raw row
        • contracts/order_forms.csv ctr_084_01 raw row
        • crm/deal_line_items.csv deal_084_01:1 raw row
        • crm/deal_line_items.csv deal_084_01:2 raw row
        • +7 more
      • Vellacott Payments – Expansion entity
        • Vellacott Payments entity
          • accounting/customers.csv org_084 raw row
          • crm/companies.csv org_084 raw row
          • product_analytics/tenants.csv org_084 raw row
        • contracts/order_form_lines.csv ctr_084_02:1 raw row
        • contracts/order_forms.csv ctr_084_02 raw row
        • crm/deal_line_items.csv deal_084_02:1 raw row
        • crm/deal_stage_history.csv deal_084_02:1 raw row
        • crm/deal_stage_history.csv deal_084_02:2 raw row
        • +3 more
      • Vellacott Payments – Renewal entity
        • Vellacott Payments entity
          • accounting/customers.csv org_084 raw row
          • crm/companies.csv org_084 raw row
          • product_analytics/tenants.csv org_084 raw row
        • contracts/order_form_lines.csv ctr_084_03:1 raw row
        • contracts/order_form_lines.csv ctr_084_03:2 raw row
        • contracts/order_forms.csv ctr_084_03 raw row
        • crm/deal_line_items.csv deal_084_03:1 raw row
        • crm/deal_line_items.csv deal_084_03:2 raw row
        • +5 more
      • Vellacott Payments: Enterprise renewed to 2027 AI record
      • INV-084-0001 entity
        • Vellacott Payments entity
          • accounting/customers.csv org_084 raw row
          • crm/companies.csv org_084 raw row
          • product_analytics/tenants.csv org_084 raw row
        • accounting/invoice_lines.csv inv_084_001:1 raw row
        • accounting/invoices.csv inv_084_001 raw row
        • accounting/payments.csv pay_084_001 raw row
      • INV-084-0002 entity
        • Vellacott Payments entity
          • accounting/customers.csv org_084 raw row
          • crm/companies.csv org_084 raw row
          • product_analytics/tenants.csv org_084 raw row
        • accounting/invoice_lines.csv inv_084_002:1 raw row
        • accounting/invoices.csv inv_084_002 raw row
        • accounting/payments.csv pay_084_002 raw row
      • +93 more
  • Contacts page block
    • Tomasz Wiśniewski entity
      • Vellacott Payments entity
        • accounting/customers.csv org_084 raw row
        • crm/companies.csv org_084 raw row
        • product_analytics/tenants.csv org_084 raw row
      • crm/contacts.csv per_8401:org_084 raw row
      • product_analytics/users.csv usr_084_002 raw row
    • Philippa Gore entity
      • Vellacott Payments entity
        • accounting/customers.csv org_084 raw row
        • crm/companies.csv org_084 raw row
        • product_analytics/tenants.csv org_084 raw row
      • crm/contacts.csv per_8402:org_084 raw row
      • product_analytics/users.csv usr_084_003 raw row
    • Samuel Adeyemi entity
      • Vellacott Payments entity
        • accounting/customers.csv org_084 raw row
        • crm/companies.csv org_084 raw row
        • product_analytics/tenants.csv org_084 raw row
      • crm/contacts.csv per_8403:org_084 raw row
    • Clara Hoskins entity
      • Vellacott Payments entity
        • accounting/customers.csv org_084 raw row
        • crm/companies.csv org_084 raw row
        • product_analytics/tenants.csv org_084 raw row
      • crm/contacts.csv per_8404:org_084 raw row
    • Femi Olatunji entity
      • Vellacott Payments entity
        • accounting/customers.csv org_084 raw row
        • crm/companies.csv org_084 raw row
        • product_analytics/tenants.csv org_084 raw row
      • crm/contacts.csv per_8405:org_084 raw row
      • product_analytics/users.csv usr_084_001 raw row
    • Gavin Rudd entity
      • Vellacott Payments entity
        • accounting/customers.csv org_084 raw row
        • crm/companies.csv org_084 raw row
        • product_analytics/tenants.csv org_084 raw row
      • crm/contacts.csv per_8406:org_084 raw row
  • Open deals (computed from the records; nothing to show yet) page block
  • Documents page block
    • +10 more
  • hero page block
    • Key facts page block
      • Evidence trail page block
        • The story page block
          • Next step page block
            • Open tickets page block
              • Profile page block
                • Sources page block
                  • Platform usage page block
                    Computedmade from
                    Sources AI · Accounting · Calls · Contracts · CRM · Documents · Events · Support · Email · Usage
                    made from

                    BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

                    Help & Support

                    Open as a page

                    Help & Support

                    B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

                    How to use the site

                    How to ask

                    Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

                    What the data covers

                    DataRecords
                    Organisations225
                    People at customers862
                    BG-Demo staff records (in post and leavers)58
                    Calls1,995
                    Email threads3,013
                    Support tickets1,159
                    Documents1,218
                    Deals315
                    Invoices285
                    Events49
                    News items119

                    Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

                    BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

                    Who to contact

                    Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.
                    Help

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