New user needs access to the brain

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Vellacott Payments · New user needs access to the brain

New complaints analyst (Emma) joining next week needs brain access; view-only access to Complaints dashboards with standard analyst permissions requested and provisioning initiated.

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What happened

What this says

As at Fri 9 Oct 2026

New complaints analyst (Emma) joining next week needs brain access; view-only access to Complaints dashboards with standard analyst permissions requested and provisioning initiated.

Problem: Femi requested account creation for new complaints analyst Emma joining the team, needing access immediately to start reviewing cases. Handling: Olivia asked for email, team/dashboard scope, and admin preference. Femi provided Emma's email and specified view-only access to Complaints dashboards with standard analyst permissions and no admin rights. Watch: Confirm provisioning completed before Emma's start date; validate access works correctly.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryaccess_permissions

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First response (min)791

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created · Femi Olatunji 26 Mar 2026 14:12
Hi, we have a new complaints analyst starting next week and she'll need access to the brain so she can start reviewing cases immediately. Can you set up a user account for her?
Public reply · Olivia Grant 27 Mar 2026 03:23
I can set that up. To create the account I'll need a couple of details: her email address and which teams and dashboards she should have access to. Should she have admin permissions?
Public reply · Femi Olatunji 31 Mar 2026 13:36
Her email is emma.w@vellacott.example. She only needs view access to the Complaints dashboards, no admin permissions. Standard analyst permissions should be fine.
Status change · Olivia Grant 20 Apr 2026 15:32
Status change · 24 Apr 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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