Duplicate records in brain

Ticketclosed

Vellacott Payments · Duplicate records in brain

Duplicate transaction records in CRM data were caused by two fields being mapped to the same source. BG-Demo corrected the mapping and resolved the issue after the next refresh cycle.

Priority high

made from

What happened

What this says

As at Fri 9 Oct 2026

Duplicate transaction records in CRM data were caused by two fields being mapped to the same source. BG-Demo corrected the mapping and resolved the issue after the next refresh cycle.

Problem: Duplicate records appeared only in CRM data, affecting transaction search accuracy. Femi reported the same transaction appearing twice.

Handling: Olivia Grant identified a configuration error: two CRM fields were mapped to the same source, creating duplicates on sync. She corrected the mapping and expected resolution after the nightly refresh.

Impact: Data quality issue resolved via configuration fix. No recurring risk indicated from current evidence.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_quality

Channelweb

First response (min)144

CSAT4

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Trail

Public reply · Femi Olatunji 4 Dec 2025 09:04
The duplicates are appearing only in the CRM data, not the accounting records. It looks like it might be a syncing issue from our end.
Internal note · Olivia Grant 4 Dec 2025 10:56
Customer reporting duplicate records in CRM data. Femi says it's only in CRM, not accounting. Could be a configuration issue with the connector. Need to check their mapping rules.
created · Femi Olatunji 4 Dec 2025 12:23
Hi support, we're seeing duplicate records in our data. Specifically, when we search for transactions by customer ID, we're getting the same transaction twice. This is affecting our reporting accuracy. Can you help us identify the source of these duplicates?
Public reply · Olivia Grant 4 Dec 2025 14:47
Hi Femi, thanks for reporting this. I've looked at your CRM connector configuration and found the issue. You have two fields being mapped to the same source, which is creating duplicates when the connector syncs. I've corrected the mapping, it should clear up on the next refresh cycle, which runs tonight. Can you check again in the morning and let me know if the duplicates are gone?
Status change · Olivia Grant 11 Dec 2025 15:30
Status change · 15 Dec 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help