Export button not responding in chat

Ticketclosed

Vellacott Payments · Export button not responding in chat

Export button in the chat interface was not responding across multiple users. BG-Demo identified a JavaScript event binding bug and escalated for platform fix.

Priority low

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What happened

What this says

As at Fri 9 Oct 2026

Export button in the chat interface was not responding across multiple users. BG-Demo identified a JavaScript event binding bug and escalated for platform fix.

Problem: Export button click not registering, preventing users from exporting search results. Affects multiple team members. Low business urgency but workflow impediment.

Handling: Connor reproduced the issue and identified a JavaScript event handler bug. Platform team working on fix, targeted for deployment end of the following week.

Impact: UI bug without workaround. Limited impact but blocks export workflow.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybug

Channelemail

First response (min)137

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created · Femi Olatunji 12 Feb 2026 15:23
When I click the export button in the chat interface to export search results, nothing happens. I've tried multiple times and refreshed the page. Other team members are hitting the same issue. Can you investigate?
Internal note · Connor Webb 12 Feb 2026 15:47
Reproduced. Export button click event not firing. No error in logs, looks like a JS event binding issue. Escalating to platform.
Public reply · Connor Webb 12 Feb 2026 17:40
Hi Femi, I've reproduced the issue, the export button click isn't registering. We've found a bug in the event handler for that button. Our platform team is working on a fix and we should have it deployed by end of next week. I'll let you know once it's live.
Status change · Connor Webb 5 Mar 2026 11:21
Status change · 9 Mar 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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