Dashboard query returning stale data

Ticketclosed

Vellacott Payments · Dashboard query returning stale data

Merchant Risk Assessment dashboard displayed 2-day-old records despite current refresh timestamp and current data in raw database. BG-Demo reproduced the cache invalidation bug and escalated to platform.

Priority high

made from

What happened

What this says

As at Fri 9 Oct 2026

Merchant Risk Assessment dashboard displayed 2-day-old records despite current refresh timestamp and current data in raw database. BG-Demo reproduced the cache invalidation bug and escalated to platform.

Problem: Dashboard showing stale data (two days old) while refresh timestamp appears current and raw database shows new records. User verified manually.

Handling: Bethan asked for full page refresh. Still stale. Reproduced issue and identified cache invalidation bug where query returns cached results even after manual refresh.

Watch: High priority data freshness issue. Cache not invalidating after refresh affects accuracy and user trust.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorybug

Channelemail

First response (min)47

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Trail

created · Femi Olatunji 4 Mar 2026 12:41
I'm seeing stale data in the Merchant Risk Assessment dashboard. The query shows a successful refresh this morning, but the results are still displaying records from two days ago. I've tried clearing my browser cache and refreshing multiple times, but nothing changes. The raw database shows the current records, so the issue appears to be with how the dashboard is caching or displaying the query results.
Public reply · Bethan Lister 4 Mar 2026 13:28
I've picked this up. Just so I've got this right, you're seeing old results in the dashboard even though the refresh timestamp is current? Can you try a full page refresh and tell me what you see? If it's still showing stale data, I'll need the exact query name so I can reproduce it here.
Public reply · Femi Olatunji 6 Mar 2026 13:11
Done the full refresh. Still showing the same old data. The query is "Risk Assessment by Cohort". I've verified in the raw database that the new records are definitely there.
Internal note · Bethan Lister 6 Mar 2026 16:29
Reproduced. Query returning cached results even after manual refresh. Cache invalidation issue. Escalating to platform.
Status change · Bethan Lister 18 Mar 2026 12:00
Status change · 22 Mar 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help