Brain queries returning old data
Ticketclosed
Vellacott Payments · Brain queries returning old data
Tomasz Wiśniewski reported that brain queries were returning Salesforce data one to two days old even after refresh, blocking QBR preparation. Olivia Grant and Felix Dorran identified a cache layer bug and confirmed a fix in testing.
What happened
What this says
Current to 11 Oct 26Tomasz Wiśniewski reported that brain queries were returning Salesforce data one to two days old even after refresh, blocking QBR preparation. Olivia Grant and Felix Dorran identified a cache layer bug and confirmed a fix in testing.
Problem: Customer's decision-making was blocked by stale data; Salesforce refresh completed but brain showed results from two days prior. Handling: Support escalated to platform team, diagnosed cache layer bug holding old data post-sync, and confirmed fix in testing. Watch: High urgency issue with Enterprise SLA implications; data freshness is critical. Customer needs fix deployed and confirmed before QBR.
Details
Updated 9 Oct 26Trail
created · Tomasz Wiśniewski 11 Nov 2025 10:54Hi, some queries are returning data that's a day or two old, even though we just ran a refresh. The partnerships team is using the brain to make decisions and we need accurate data. Can we fix this today?- public_reply · Olivia Grant 11 Nov 2025 12:43Hi Tomasz, thanks for reporting this. I can see it's urgent. Can you share an example of a query that's showing old data, and which system it's pulling from? That'll help me escalate it properly.
- public_reply · Tomasz Wiśniewski 13 Nov 2025 09:22Let me be concrete. When we ask for deals closed yesterday, we get results from two days ago. The data comes from Salesforce. Also, what's the owner of the refresh process? When did it last complete?
- public_reply · Olivia Grant 17 Nov 2025 10:03I've looked at the Salesforce logs. The refresh ran successfully, but there's a lag in how we're processing the data on our side. I've looped in Felix from our platform team to investigate. I should have more for you by end of week.
- internal_note · Olivia Grant 19 Nov 2025 12:23Felix found it. Issue is in the cache layer, it's holding old data longer than it should after Salesforce syncs. He has a fix ready but needs to test it first.
- public_reply · Tomasz Wiśniewski 19 Nov 2025 15:23Cheers for the update. When will this be live? We need the brain to have current data for our QBR coming up. What's the timeline?
- status_change · 1 Dec 2025 23:59