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Bethan Lister asked Femi Olatunji to trigger a manual refresh. It completed with no error and the records look current, but Femi wants the ticket kept open until he sees tomorrow's nightly run.

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As at Fri 9 Oct 2026

Bethan Lister asked Femi Olatunji to trigger a manual refresh. It completed with no error and the records look current, but Femi wants the ticket kept open until he sees tomorrow's nightly run.

Ask: Bethan wanted to reproduce a problem Femi raised the day before, starting with a manual refresh and the exact run message.

Customer view: the refresh completed and nothing changed in the source system. Femi is unsure whether the earlier failure was a one-off.

Next: Femi will watch the nightly run. The evidence does not show which connector failed or the original error.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2026-07-22

Last message2026-07-22

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Bethan Lister 22 Jul 2026 09:16
to Femi Olatunji
Hi Femi, I've picked this up. Just so I've got this right: the problem you raised yesterday is still showing on your side, and nobody has changed the source system since you first noticed it? Can you try the following and tell me what you see? 1. Open the connector page in the brain and trigger a manual refresh. 2. Wait for the run to finish. 3. Send me the exact message shown at the top of the run, word for word. That will let me reproduce it here before I take it any further. Thanks, Bethan
Femi Olatunji 22 Jul 2026 11:45
to Bethan Lister
Hi Bethan, Thanks for picking this up. I ran the manual refresh as you described. It completed this time with no error, and the records look current when I check a couple of clients by hand. Nothing in the source system has changed on our side. I'm not sure whether the earlier failure was a one-off, so I'd rather you didn't close the ticket yet. I'll keep an eye on tomorrow's nightly run and let you know. Regards, Femi

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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