Search function not returning results for hyphenated terms

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Vellacott Payments · Search function not returning results for hyphenated terms

Femi Olatunji reported that search returns no results for terms with hyphens (e.g. marketplace-enabled) even though records exist. Searching without hyphens works fine.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Femi Olatunji reported that search returns no results for terms with hyphens (e.g. marketplace-enabled) even though records exist. Searching without hyphens works fine.

Problem: Search function broken on hyphenated terms; "marketplace-enabled" returns nothing while "marketplace" works. Handling: Olivia Grant requested specific examples. Root cause and resolution are not recorded in the ticket. Watch: Search is a core feature for discovery. Broken search on common term patterns reduces user engagement.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybug

Channelweb

First response (min)336

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created · Femi Olatunji 10 Apr 2026 08:57
I'm experiencing an issue with the search function. When I search for terms with hyphens in them, I'm getting no results even though I know those records exist in the database. Other searches work fine, but anything with a hyphen seems broken. Can you investigate?
Public reply · Olivia Grant 10 Apr 2026 14:33
Thanks for reporting that. Can you give me an example of a search term that's not working? That'll help me trace where the issue is.
Public reply · Femi Olatunji 13 Apr 2026 12:16
The search term is "marketplace-enabled" with a hyphen. When I search for just "marketplace" it works fine, but the hyphenated version returns nothing. Same issue with other hyphenated terms I've tried.
Status change · Olivia Grant 24 Apr 2026 12:31
Status change · 28 Apr 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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