Brain not refreshing overnight

Ticketclosed

Vellacott Payments · Brain not refreshing overnight

Merchant connector stalled during nightly refresh, leaving partnerships team with stale data. Olivia restarted the connector and resolved the issue within 24 hours.

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What happened

What this says

As at Fri 9 Oct 2026

Merchant connector stalled during nightly refresh, leaving partnerships team with stale data. Olivia restarted the connector and resolved the issue within 24 hours.

Problem: Merchant connector stalled during overnight refresh, preventing data updates to partnerships team. Handling: Olivia diagnosed ingestion service timeout, restarted the connector, and confirmed data loading. Watch: Timeout on large merchant batches suggests potential capacity or performance issues.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_freshness

Channelchat

First response (min)316

CSAT5

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Public reply · Femi Olatunji 11 Mar 2026 15:12
The partnerships team are asking about this. They're working with stale merchant data and it's affecting their work. How often is the full refresh supposed to happen?
created · Femi Olatunji 11 Mar 2026 16:03
The brain hasn't picked up changes to our merchant data since yesterday afternoon. The partnerships team are building segments based on merchant information and getting confused because they're seeing old records. Can you check if the nightly refresh completed properly?
Public reply · Olivia Grant 11 Mar 2026 21:19
Thanks for reaching out. The nightly refresh should complete by 07:00 on business days. Let me check the refresh logs for your account. Can you tell me when you last saw fresh data in the brain?
Public reply · Olivia Grant 12 Mar 2026 12:33
I've checked the logs and the refresh did start, but the merchant connector stalled partway through at around 15:00 yesterday. I've restarted it and the data is now loading. You should see current records by tomorrow morning.
Internal note · Olivia Grant 12 Mar 2026 15:55
Connector hung on large merchant batch. Ingestion service timeout. Restarted successfully. User reports satisfied.
Status change · Olivia Grant 23 Mar 2026 14:12
Status change · 27 Mar 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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