Onboarding: next steps and a session this week
Email thread Vellacott Payments · cs
After the 1 Oct 2025 call Hamza Akhtar proposed a session on bringing in the remaining teams and admin self-service. Femi Olatunji agreed, said use has gone better than expected and asked for the admin walkthrough.
What was said
What this says
As at Fri 9 Oct 2026After the 1 Oct 2025 call Hamza Akhtar proposed a session on bringing in the remaining teams and admin self-service. Femi Olatunji agreed, said use has gone better than expected and asked for the admin walkthrough.
Ask: Hamza wants one more session on bringing the remaining teams in and on admins adding users up to the 150 licensed users unaided.
Customer view: Femi says the brain has gone better than he expected and partnerships keep asking what else it can do. He wants the admin walkthrough so he is no longer the single person everyone asks.
Next: the session is offered for Friday afternoon or Monday morning. The risk is that one person carries the answers.
The thread
Updated 9 Oct 26Messages
Hamza Akhtar 1 Oct 2025 16:33Hi Femi, Quick note after today's call. It's good to see how many people on your side are now using the brain, it has picked up nicely over the past few weeks and the questions being asked are getting more specific. To keep that going, I'd like to book one more session to cover how you want to bring the remaining teams in, and to make sure your admins are comfortable adding people up to the 150 licensed users without having to come back to us. Could you suggest a time this week or early next? Best, Hamza
Femi Olatunji 1 Oct 2025 18:57Hi Hamza, Agreed, it has gone better than I expected, and people in partnerships keep asking me what else it can do, which is a nice problem to have. Friday afternoon is free for me, or Monday morning if that's easier. I'd like the admin walkthrough too, it would save me being the single person everyone asks. Thanks, Femi