Connector sync failure

Ticketclosed

Vellacott Payments · Connector sync failure

Connector stopped loading new records mid-morning. Olivia Grant identified a BG-Demo service interruption and resolved it; sync resumed within hours.

Priority high

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What happened

What this says

As at Fri 9 Oct 2026

Connector stopped loading new records mid-morning. Olivia Grant identified a BG-Demo service interruption and resolved it; sync resumed within hours.

Problem: Data stopped flowing after the morning on 2026-04-23 despite no changes on the customer's side. Handling: Olivia investigated logs, found a BG-Demo service incident, resolved it, and confirmed the connector was syncing again. The ticket closed in six days. Watch: Service incidents affect customer trust; post-incident communication on mitigations would reduce future friction.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryconnector_sync

Channelchat

First response (min)174

CSAT5

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Trail

Internal note · Olivia Grant 23 Apr 2026 09:18
Picked up from chat. Connector not syncing. Need to check logs and investigate root cause.
Public reply · Femi Olatunji 23 Apr 2026 12:20
We checked on our end and everything looks fine there. No recent changes that would cause this issue to occur.
created · Femi Olatunji 23 Apr 2026 16:33
Hi, one of our data connectors has stopped loading new records. We saw data come through this morning, but nothing since then. Can you help us get this sorted?
Public reply · Olivia Grant 23 Apr 2026 19:27
Thanks for checking. I've found the issue in our logs. There was a service interruption earlier that's now been resolved. Your connector should be syncing again now. Please confirm when you're seeing new data.
Status change · Olivia Grant 29 Apr 2026 14:35
Status change · 3 May 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help