Vellacott Payments / BG-Demo – Negotiation
Callcompleted
Vellacott Payments · 30 May 2025 12:00
Negotiation call on 30 May 2025: Enterprise scope agreed, no movement on the £129k total, freshness credits and termination wording to be settled, quarterly invoicing under consideration, signature targeted before 26 Jun 2025.
What was said
What this says
As at Fri 9 Oct 2026Negotiation call on 30 May 2025: Enterprise scope agreed, no movement on the £129k total, freshness credits and termination wording to be settled, quarterly invoicing under consideration, signature targeted before 26 Jun 2025.
What happened: Sophie Ling and Owen Tallis met Philippa Gore, Clara Hoskins and Gavin Rudd. The security review is behind them and the scope is Enterprise.
Customer view: Clara raised two points: service credits must cover data freshness as well as availability, and termination assistance. Philippa said she would rather have a fair number and a clean contract than a clever one.
Commercial: Owen declined to move the total, saying the figure already reflects a first-term position. Sophie clarified to Gavin that £129k is the total including one-off implementation, with the subscription the recurring part, and Gavin is considering quarterly invoicing.
Watch: Philippa signs only after Samuel's sign-off, so he sees the final version first. The evidence does not show whether the order form was signed.
Themes
As at Fri 9 Oct 2026Theme
Order form terms and price
Importance
renewal
Sentiment
positive
Voice
decision-maker
Who was there
BG-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
As at Fri 9 Oct 2026- Sophie Ling to send the freshness wording and the termination sentence on 30 May 2025.
- Clara Hoskins to send comments by Tuesday and Gavin Rudd to confirm invoicing by Wednesday.
Risks
As at Fri 9 Oct 2026- Signature depends on Samuel's sign-off and on Clara's remaining comments, with the target close at 26 Jun 2025.
- The freshness wording and termination assistance must match what Enterprise credits and the customer expects.
Opportunities
As at Fri 9 Oct 2026- Quarterly invoicing is available on request and may help Gavin Rudd's cash planning.
- Because the data sits in the customer's own Snowflake account, the exit wording is simple to agree.
Transcript
Sophie LingHello, can everyone hear me? I think I've got the right room this time.
Clara HoskinsLoud and clear. Philippa's just joining, I can see her in the lobby.
Philippa GoreHello, all. Apologies, the previous meeting ran over. Sophie, Owen, good to see you. Let's start with the headline, please.- Sophie LingOf course. The headline is that we're close. Security review is behind us, the scope is agreed as Enterprise, and what's left is commercial wording and how the money is invoiced. Owen's here because he'd like to be sure we land the paper cleanly.
Owen TallisThanks, Sophie. Hello, everyone. Where we stand against the date: the target close is Thursday 26 June 2025. That's about four weeks. What's the next dated step from your side?- Clara HoskinsThat's what I wanted to cover. I have our comments on the order form and the master agreement. Most are small. Two are not.
- Philippa GoreWhich two? Tell me early, Clara, I don't like surprises on the day.
- Clara HoskinsThe first is the service credits wording. As an FCA-authorised firm we need the credits to cover data freshness as well as availability, because our complaints team works from the morning refresh. The second is termination assistance, so that if we ever leave, our data is returned and the brain is wound down in an orderly way.
- Owen TallisRight. On the first, Enterprise already credits both availability and freshness, so that's a yes in principle. I want to see your wording against our standard before I say it's identical. Sophie?
- Sophie LingAgreed. I'll put both side by side and send them over today. The order form can state the freshness commitment explicitly, so nobody has to read between the lines.
- Philippa GoreGood. What's the regulatory angle on termination? Clara, did you check with Samuel?
- Clara HoskinsI did. He's happy that the data sits in our own Snowflake account, so the exit is simpler than with most suppliers. He just wants the wording to say it plainly.
- Owen TallisThat helps us, actually. Because it runs inside your account, there's nothing for us to hand back. We can write that in as a sentence. I don't see a problem.
- Philippa GoreGood. Then I'll leave the detail with Clara and Gavin. Owen, who owns this on your side if there's a dispute later?
- Owen TallisSophie owns the commercial terms until signature. After that Daniel Okafor, our customer success manager, takes the account. He'd be your first call, and I'm the escalation.
- Philippa GoreFine. That's clear.
Gavin RuddCan I come in on the money? Sorry, I've been muted. I need to be sure I understand the number. The deal is £129,000. Is that a yearly figure?- Sophie LingGood question, and no, it's not annual. The £129,000 is the total value of the deal. It includes the one-off implementation fee, then the first year's subscription on top. So the subscription is the smaller part of it, and it's the subscription that recurs at renewal.
- Gavin RuddRight, so for my forecast I need to separate the one-off from the recurring. Can you give me those as two lines on the order form?
- Sophie LingYes, they already are two lines. I'll make sure the invoice schedule mirrors them so you're not splitting anything by hand.
- Gavin RuddThank you. And invoicing: is the subscription all in advance?
- Owen TallisAnnual in advance is standard, thirty-day terms. Quarterly is possible on request. Is that something you'd want?
- Gavin RuddI think quarterly would sit better with our cash planning, yes. Let me confirm with the team and come back to you.
- Clara HoskinsWhile we're on price, I have to ask, and you'll expect me to. Is there any movement on the total? Procurement will want to see we tested it.
- Owen TallisI expected it, Clara. Straight answer: the figure you have already reflects a first-term position and I'm not going to move it again. Let's not discount twice. What I can do is look at payment timing, which is what Gavin's raised.
- Clara HoskinsUnderstood. I'll note that we asked and that the answer was no on the total, yes on schedule.
- Philippa GoreThat's acceptable to me. I'd rather have a fair number and a clean contract than a clever one.
- Owen TallisAppreciated. Last thing from me: who signs? I want it named on the order form so we're not chasing at the end.
- Philippa GoreI sign. But I don't sign without Samuel's sign-off, so he sees the final version first. He's been through the security material already, so it should be quick.
- Sophie LingPerfect. So let me say it back. I send the freshness wording and the termination sentence today. Clara sends her remaining comments early next week. Gavin confirms quarterly invoicing. Then a clean order form goes to Samuel, and Philippa signs ahead of Thursday 26 June 2025.
- Clara HoskinsYes. I'll get comments to you by Tuesday.
- Gavin RuddAnd I'll have the invoicing answer by Wednesday.
- Owen TallisGood. Then we've got dates and owners. Thank you, all.
- Philippa GoreThank you. Goodbye.
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