Discovery call: finding a time
Email thread Vellacott Payments · sales
Priya Raman proposed a discovery session and Tomasz Wiśniewski accepted Thursday at 14:00. Mostly scheduling, but he set the agenda: follow one marketplace client from onboarding to complaints.
What was said
What this says
Current to 11 Oct 26Priya Raman proposed a discovery session and Tomasz Wiśniewski accepted Thursday at 14:00. Mostly scheduling, but he set the agenda: follow one marketplace client from onboarding to complaints.
Ask: Tomasz wants one marketplace client followed from onboarding to complaints, and to see where the thread is lost between teams. He will bring a real example.
Customer view: he is engaged and specific, and keeps the invite with himself. He may add a colleague from the data side and said he would confirm the next day.
Next: Priya sends the invite for Thursday at 14:00.
The thread
Updated 9 Oct 26Messages
Priya Raman 24 Feb 2025 09:16Hi Tomasz, Thanks for taking the time to speak last week. To keep momentum, I'd like to get a proper discovery session in the diary: about an hour, with a focus on how partnerships, merchant onboarding and complaints each look at a marketplace client today, and where that picture breaks down. Could you do Thursday at 14:00 or Friday at 10:30? Happy to make this easy and work around you. If anyone else from your side should be there, just say and I'll make sure the right people are on the invite. Best, Priya
Tomasz Wiśniewski 25 Feb 2025 12:32Priya, Thursday at 14:00 works. Please send the invite to me. Let me be concrete about what I want from the session: one marketplace client, followed from onboarding to complaints, and where we lose the thread between teams. I will bring a real example. I may add one colleague from the data side, I will confirm tomorrow. Cheers, Tomasz