Paul Rigby
Person
Calderbrook Housing Group · admin
Paul Rigby is the day-to-day admin and main repairs user at Calderbrook Housing Group. He raised most of the double-counting tickets and asked 14% of questions in the last 90 days. His platform user was deactivated on 1 Sep 2026 after non-renewal.
Who they are
Insight
Current to 14 Oct 26Paul Rigby is the day-to-day admin and main repairs user at Calderbrook Housing Group. He raised most of the double-counting tickets and asked 14% of questions in the last 90 days. His platform user was deactivated on 1 Sep 2026 after non-renewal.
Role: Repairs Data Analyst in Leeds, CRM role admin, and the only day-to-day admin per the 22 Oct 2025 QBR. He joined the Growth training calls and the QBRs with Helen Marsden, and raised the repairs tickets.
Influence: he shapes the account's trust in the data, but the renewal decision sat above him and Helen. He took part in the 6 Aug 2026 exit check-in, where non-renewal was confirmed.
Watch: his share of questions was 9% over the last 12 months and 14% over the last 90 days. His platform user was deactivated on 1 Sep 2026. If the account is won back, he is a relationship worth keeping, and the export work matters to him.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Calderbrook Housing Group | Repairs Data Analyst | admin | paul.rigby@calderbrook.example |
Activity
- 6 Aug 2026callCalderbrook Housing Group / BB-Demo – Check In
+1 - 1 Jun 2026ticketHow to export dashboard data?
- 22 May 2026ticketExporting derived data from the brain
- 12 May 2026ticketHow to export dashboard data?
- 30 Mar 2026ticketRepairs data showing incomplete in brain
- 23 Mar 2026ticketRepairs connector stopped loading data
- 16 Mar 2026ticketRepairs jobs appearing as duplicates after sync
- 9 Mar 2026ticketRepairs jobs appearing twice in morning dashboard
- 2 Mar 2026ticketRepairs status mismatches still occurring
- 24 Feb 2026ticketRepairs data mismatches between brain and source system
- 5 Feb 2026ticketRepairs jobs still double-counted after upgrade
- 30 Jan 2026ticketRepairs jobs doubled in brain since system upgrade
- 27 Jan 2026email_threadCalderbrook QBR: notes and next steps
- 27 Jan 2026callCalderbrook Housing Group / BB-Demo – Escalation
+2 - 26 Jan 2026ticketRepairs data still duplicating
- 26 Jan 2026callCalderbrook Housing Group / BB-Demo – Qbr
- 19 Jan 2026ticketRepairs jobs double-counted since housing system upgrade
- 12 Jan 2026ticketRepairs jobs showing twice
- 23 Oct 2025email_threadFollowing up on the quarterly review
- 22 Oct 2025callCalderbrook Housing Group / BB-Demo – Qbr
- 29 Jul 2025email_threadFollowing up on our quarterly review
- 28 Jul 2025callCalderbrook Housing Group / BB-Demo – Qbr
- 22 May 2025ticketScheduled start dates missing from repairs dashboard
- 29 Apr 2025email_threadNotes and next steps from the QBR
+1 - 28 Apr 2025callCalderbrook Housing Group / BB-Demo – Qbr+1
- 4 Apr 2025ticketHow do I filter out duplicate repairs records?
- 26 Nov 2024eventRevenue leaders roundtable
+27 - 21 Nov 2024eventBB-Demo webinar
+22 - 20 Nov 2024email_threadRoundtable in London next week, would you like to join?
- 11 Nov 2024callCalderbrook Housing Group / BB-Demo – Training
- 9 Nov 2024email_threadInvitation: BB-Demo webinar later this month
- 29 Oct 2024callCalderbrook Housing Group / BB-Demo – Training
- 23 Oct 2024callCalderbrook Housing Group / BB-Demo – Onboarding
- 18 Oct 2024email_threadRepairs job mapping: sample extract and next steps
- 16 Oct 2024callCalderbrook Housing Group / BB-Demo – Onboarding
- 14 Oct 2024email_threadOnboarding session for the repairs source
- 7 Oct 2024callCalderbrook Housing Group / BB-Demo – Onboarding
- 2 Oct 2024email_threadRecap and next steps after today's call
- 1 Oct 2024callCalderbrook Housing Group / BB-Demo – Onboarding
- 25 Sep 2024callCalderbrook Housing Group / BB-Demo – Onboarding
- 23 Sep 2024email_threadConnector access for onboarding
- 23 Sep 2024email_threadBooking the mapping session for your repairs data
- 17 Sep 2024callCalderbrook Housing Group / BB-Demo – Onboarding
- 13 Sep 2024email_threadOnboarding session with Paul: a time
- 11 Sep 2024email_threadKickoff recap and what happens next+1
- 10 Sep 2024callCalderbrook Housing Group / BB-Demo – Kickoff+1
- 16 Jul 2024email_threadNotes from the technical session and next steps
+1 - 12 Jul 2024callCalderbrook Housing Group / BB-Demo – Demo+1
- 10 Jul 2024email_threadFollowing up on Wednesday's demo+1
- 8 Jul 2024callCalderbrook Housing Group / BB-Demo – Demo+1