Repairs data still duplicating

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Calderbrook Housing Group · Repairs data still duplicating

Paul Rigby reported repairs records duplicating during indexing; duplicates persisted after initial fix attempts. Root cause identified as upstream data feed change; permanent fix planned.

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What happened

What this says

As at Fri 9 Oct 2026

Paul Rigby reported repairs records duplicating during indexing; duplicates persisted after initial fix attempts. Root cause identified as upstream data feed change; permanent fix planned.

Problem: Repairs data was double-counting records during indexing. Paul reported this twice; the first fix did not resolve it, and duplicates persisted after a deployment. Handling: Olivia Grant diagnosed that the upstream repairs data feed structure had changed, causing the indexer to pull duplicates. She rewrote the index parser for a permanent fix rather than a patch. Watch: Data quality issues affecting financial reporting carry high churn risk. Response time was 179 minutes on the initial report.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_quality

Channelchat

First response (min)179

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Public reply · Paul Rigby 26 Jan 2026 12:21
Is anyone there? The repairs data is still wrong.
created · Paul Rigby 26 Jan 2026 12:40
Still double-counting on the repairs jobs. I've reported this twice now and your fixes aren't working. I need this resolved before we report to the board.
Public reply · Olivia Grant 26 Jan 2026 15:39
Hi Paul, I can see you've raised this again. Let me look at why the previous fixes haven't stuck. I'll check the logs and get back to you.
Public reply · Olivia Grant 28 Jan 2026 10:15
I've been digging into this. The issue is the same as before, repairs records are being duplicated during indexing. Let me push a permanent fix this morning and get you the updated data by end of day.
Public reply · Paul Rigby 30 Jan 2026 10:26
Did the fix deploy? I'm still seeing duplicates in this morning's refresh.
Internal note · Olivia Grant 30 Jan 2026 16:41
Fix deployed 28th but live indexer still pulling duplicates. Root cause deeper, upstream repairs data feed changed again. Rewriting the index parser for permanent fix. Deploy by Friday.
Status change · Olivia Grant 2 Feb 2026 13:41
Status change · 6 Feb 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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