Repairs connector stopped loading data
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Calderbrook Housing Group · Repairs connector stopped loading data
Paul reports the repairs connector stopped pulling data with dashboard blank for two days. Bethan identifies the connector lost its heartbeat and restarts the sync service.
What happened
What this says
As at Fri 9 Oct 2026Paul reports the repairs connector stopped pulling data with dashboard blank for two days. Bethan identifies the connector lost its heartbeat and restarts the sync service.
Problem: Morning refresh failed to complete - repairs connector appeared healthy (green status) but data hadn't come through for two days. Dashboard returned blank for recent repairs queries.
Handling: Bethan investigated, found the brain's job queue showed the repairs sync wasn't being scheduled, suggesting lost heartbeat after the last job. She restarted the sync service and data resumed in the next morning refresh.
Watch: A complete data stoppage for two days is a high-urgency availability issue. Automatic heartbeat monitoring should catch this faster. Paul's data was stale during this period, breaching the nightly refresh SLA commitment.
Details
Updated 9 Oct 26Trail
created · Paul Rigby 23 Mar 2026 08:03Morning refresh didn't complete properly. Dashboard's showing no repairs data for the last couple of days - comes back blank when I try to query anything recent. Brain loaded OK but the repairs connector looks like it stalled. Paul- Public reply · Bethan Lister 23 Mar 2026 15:40I've picked this up. Just to confirm: the repairs connector has stopped pulling data after the last refresh, and the dashboard is now showing nothing for the past couple of days? Just so I've got this right - the connector's status shows green in the settings, but the records aren't coming through? Can you tell me: 1. When did you last see data come through? 2. Are there any error messages in the sync logs? Thanks, Bethan
- Public reply · Paul Rigby 24 Mar 2026 16:50Last data came through a couple of days ago. No error messages in the logs - refresh just seems to have stopped running. Status still shows green. Paul
- Public reply · Bethan Lister 25 Mar 2026 12:07Thanks. I've checked the brain's job queue on our end - the repairs sync isn't being scheduled. It looks like the connector might have lost its heartbeat after the last job. Let me restart the sync service and see if that picks it back up. I'll let you know how we get on. Bethan
- Public reply · Paul Rigby 26 Mar 2026 09:59Connector's running again - data came through in this morning's refresh. Back to normal. Paul
- Status change · 30 Mar 2026 23:59