Scheduled start dates missing from repairs dashboard

Ticketclosed

Calderbrook Housing Group · Scheduled start dates missing from repairs dashboard

Paul Rigby reported scheduled start dates missing from the repairs dashboard despite being present in the housing system. Olivia Grant identified that the field was not mapped in the connector's import configuration and committed to adding it.

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What happened

What this says

As at Fri 9 Oct 2026

Paul Rigby reported scheduled start dates missing from the repairs dashboard despite being present in the housing system. Olivia Grant identified that the field was not mapped in the connector's import configuration and committed to adding it.

Problem: Paul added scheduled start dates to the housing system specifically for repairs resource planning, but they were not appearing on the brain dashboard. The data was confirmed to be present in the source system.

Handling: Olivia traced the issue to the connector configuration: the field was not mapped during import. She identified the fix as straightforward: add the field to the connector mapping so dates flow through automatically on the next dashboard refresh.

Watch: This is a missing field, not a data-quality defect. It shows Paul extending the housing system with data specifically for the brain, signalling investment in the brain as his reporting backbone.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryhow_to

Channelemail

First response (min)156

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created · Paul Rigby 22 May 2025 10:30
Repairs scheduled start dates aren't showing on the dashboard. We added those dates to the housing system specifically for resource planning, but they're not coming through to the brain. I've checked our system thoroughly and the data's definitely there. Something must be missing on the integration side. Can you check what's going on?
Public reply · Olivia Grant 22 May 2025 13:06
Thanks for reporting this, Paul. I've looked into the connector and found what's happening, the scheduled start date field isn't currently mapped in the import configuration from the housing system. That's the reason it's not appearing on the dashboard. The fix is straightforward: I need to add that field to the connector mapping. Once that's live and configured, the dates will flow through automatically and you should see them appearing on the dashboard.
Status change · Olivia Grant 27 May 2025 15:19
Status change · 31 May 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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