Repairs data showing incomplete in brain

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Calderbrook Housing Group · Repairs data showing incomplete in brain

Paul reports the repairs dashboard shows roughly 70 of about 200 jobs queued in the housing system. Bethan finds the connector pulled all 200 but only 70 indexed.

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What happened

What this says

As at Fri 9 Oct 2026

Paul reports the repairs dashboard shows roughly 70 of about 200 jobs queued in the housing system. Bethan finds the connector pulled all 200 but only 70 indexed.

Problem: Major data gap: housing system had about 200 jobs but dashboard showed only roughly 70. Paul confirmed the housing system had all records correctly.

Handling: Bethan reviewed connector logs and found the sync pulled all 200 records from housing system but the brain indexed only 70 of them. The remaining records stalled during indexing. She asked Paul to trigger a manual re-index and advised investigating indexing errors on BG-Demo's side.

Watch: This is the fourth distinct repairs issue in two weeks. Pattern suggests either instability from housing upgrade affecting whole connector pipeline, or capacity/performance issues in brain's indexing layer under increased data volume.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelemail

First response (min)113

CSAT3

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created · Paul Rigby 30 Mar 2026 17:23
Repairs data looks incomplete again. Housing system's got around two hundred jobs queued up right now, but the dashboard's only showing roughly seventy. I've checked with the admin on their side and they've definitely got all the records showing up correctly in their system. Paul
Public reply · Bethan Lister 30 Mar 2026 19:16
Thanks for reporting this. I can see the gap in the data you're describing. I've checked the connector logs from the last sync. It pulled roughly two hundred records from the housing system, but the brain's only indexed about seventy of them. The remaining records seem to have stalled during the indexing process. Can you try triggering a manual re-index of the repairs data set and let me know what you see after that runs? In the meantime, I'll have a look on our end to see if there are any indexing errors showing up. Thanks, Bethan
Status change · Bethan Lister 10 Apr 2026 13:02
Status change · 14 Apr 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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