Repairs jobs appearing twice in morning dashboard

Ticketclosed

Calderbrook Housing Group · Repairs jobs appearing twice in morning dashboard

Paul reports five repairs jobs double-counted in the morning dashboard after overnight refresh. Dashboard shows duplicates but manual queries return clean data.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Paul reports five repairs jobs double-counted in the morning dashboard after overnight refresh. Dashboard shows duplicates but manual queries return clean data.

Problem: About five repairs records appearing twice in overnight dashboard refresh, with matching details but different timestamps. Paul confirmed it wasn't a spreadsheet error by running queries directly and getting clean results.

Handling: Bethan asked Paul to check repairs connector's data freshness page. Paul confirmed last sync at 23:47 looked normal and manual query was clean, but dashboard continued showing duplicates from overnight load.

Watch: Dashboard showing duplicates despite clean source and normal sync timestamps indicates potential issue in how brain aggregates or caches dashboard results post-refresh.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelemail

First response (min)315

Helpdeskmade from

Trail

created · Paul Rigby 9 Mar 2026 13:09
Morning report's showing repairs jobs double-counted again. We've got about five records in the overnight refresh appearing twice each - same details, different timestamps. Just ran the query myself and confirmed it's not a duplicate in our spreadsheet tracking. Attached is a copy of this morning's dashboard export showing the affected jobs. Paul
Public reply · Bethan Lister 9 Mar 2026 18:24
Thanks for reporting this. Just so I've got this right: the brain's dashboard shows about five repairs jobs appearing twice each after the overnight refresh, with matching job details but different timestamps? Can you try the following: 1. Go to the data freshness page for the repairs connector 2. Check the timestamp of the last successful sync 3. Tell me if the duplicates disappeared after your manual query re-run Cheers, Bethan
Public reply · Paul Rigby 11 Mar 2026 12:54
Last sync was 23:47 last night, looks normal. Manual query comes back clean now. Dashboard still showing the duplicates though from the overnight load. Paul
Status change · Bethan Lister 23 Mar 2026 11:10
Status change · 27 Mar 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help