Lornefield Pensions Administration
What the paper says
Document roll-up
Current to 13 Oct 26Last executed paper is the 3 Apr 2025 Growth order form at £44k per year to 2 Apr 2026. A Master Services Agreement dated 2 Feb 2026, stored as final, records Lornefield's non-renewal notice. No executed document covers any later term.
Executed: Five documents are executed. The 17 Mar 2023 Master Services Agreement, data processing agreement and Starter order form set a Starter subscription at £20k a year from 3 Apr 2023 to 2 Apr 2024.
The 20 Mar 2024 order form moved Lornefield Pensions Administration to Growth at £44k per year until 2 Apr 2025. The order form signed 3 Apr 2025 renewed Growth at £44k per year from 3 Apr 2025 to 2 Apr 2026.
Non-renewal: The Master Services Agreement dated 2 Feb 2026 is stored as final, not executed. It records written notice of non-renewal received 2 Feb 2026, effective at term end on 2 Apr 2026.
No executed document covers any period after 2 Apr 2026.
Open items: The 7 Jan 2026 draft renewal proposal and the 12 Jan 2026 renewal proposal both left the price to an order form. No such order form is on file, and the non-renewal notice of 2 Feb 2026 followed them.
The earlier drafts and proposals from 2023, 2024 and 2025 were each superseded by an executed order form.
Contradictions:
- The 2 Feb 2026 Master Services Agreement says it was signed and effective 3 Apr 2023 on Growth at £44k with 40 users. The executed agreement was signed 17 Mar 2023 for Starter at £20k a year.
- The 7 Mar 2024 draft Growth proposal starts the term on 2 Apr 2024. The executed 20 Mar 2024 order form starts it on 3 Apr 2024.
- The 20 Mar 2024 order form states P1 first response as 1 hour. The 3 Apr 2025 order form says 1 business hour.
Commitments: The service levels under the 3 Apr 2025 order form ended with the term on 2 Apr 2026. Those levels were 99.5% availability, a 1 business hour P1 response, and credits for availability only.
The executed data processing agreement still governs return or deletion of personal data at Lornefield's choice. Data stays in Lornefield's own Snowflake account.
Gaps: No document states the reason for non-renewal or names who signed for Lornefield. None shows whether personal data was returned or deleted.
The 12 Jan 2026 proposal records that fewer than one in five of the 40 licensed users were active on an average day. This roll-up covers all 22 documents held.
Executed terms
Current to 9 Oct 26- BillingAnnual, in advance, payable within 30 daysAnnual, in advance, payable within 30 days · Source: doc_005_017
- End2026-04-02Source: doc_005_017
- Price£44,000 per yearSource: doc_005_017
- Service levels["Availability 99.5%", "P1 first response 1 business hour", "Service credit 10% of one month's fee, availability only"]["Availability 99.5%", "P1 first response 1 business hour", "Service credit 10% of one month's fee, availability only"] · Source: doc_005_017
- Start2025-04-03Source: doc_005_017
- Term months12Source: doc_005_017
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (7)
- Unsigned draft master services agreement draft · contract · 27 Feb 2023
- Signed one-year Starter agreement executed · contract · 17 Mar 2023
- Executed data processing agreement executed · dpa · 17 Mar 2023
- Signed Starter order form executed · order form · 17 Mar 2023
- Signed Growth subscription order form executed · order form · 20 Mar 2024
- Growth tier annual order form executed · order form · 3 Apr 2025
- Master agreement with non-renewal notice executed · contract · 2 Feb 2026
- Onboarding (1)
- Four-phase onboarding plan issued · onboarding plan · 1 Apr 2023
- Proposals (4)
- Draft Starter tier proposal draft · proposal · 1 Feb 2023
- Starter tier proposal issued · proposal · 6 Feb 2023
- Growth upgrade proposal at renewal draft · proposal · 7 Mar 2024
- Growth tier expansion proposal issued · proposal · 12 Mar 2024
- QBRs (6)
- Quarterly review of Starter adoption issued · qbr deck · 3 Aug 2023
- Quarterly review ahead of renewal issued · qbr deck · 4 Feb 2024
- Quarterly review of Growth plan issued · qbr deck · 4 Aug 2024
- Quarterly review before renewal issued · qbr deck · 2 Feb 2025
- Quarterly business review deck issued · qbr deck · 29 Jul 2025
- Quarterly review flagging softening usage issued · qbr deck · 27 Jan 2026
- Renewals (4)
- Draft renewal proposal, Growth plan draft · renewal proposal · 29 Jan 2025
- Growth renewal proposal at held price issued · renewal proposal · 3 Feb 2025
- Draft Growth renewal proposal draft · renewal proposal · 7 Jan 2026
- Growth tier renewal proposal issued · renewal proposal · 12 Jan 2026
Contradictions
Current to 9 Oct 26| Document | Against | What differs |
|---|---|---|
| Lornefield Pensions Administration - Master Services Agreement (signed) | Lornefield Pensions Administration - Master Services Agreement | Executed agreement signed 17 Mar 2023 for Starter at £19,500 a year. The 2 Feb 2026 agreement says it was signed 3 Apr 2023 for Growth at £44,000 with 40 users. |
| Lornefield Pensions Administration - Proposal v1 | Lornefield Pensions Administration - Order Form (signed) | The 7 Mar 2024 draft Growth proposal starts the term on 2 Apr 2024. The executed 20 Mar 2024 order form starts it on 3 Apr 2024. |
| Lornefield Pensions Administration - Order Form (signed) | Lornefield Pensions Administration - Order Form (signed) | P1 first response is stated as 1 hour in the 20 Mar 2024 order form and as 1 business hour in the 3 Apr 2025 order form. |