Lornefield Pensions Administration - Master Services Agreement v2
Documentdraft Lornefield Pensions Administration · contract · draft · 27 Feb 2023
Draft master services agreement dated 27 Feb 2023, not signed by either party. It sets a Starter subscription at nineteen thousand five hundred pounds a year, Ninety-nine point five per cent availability and a Four business hours top-priority response.
What it says
What this says
As at Fri 9 Oct 2026Draft master services agreement dated 27 Feb 2023, not signed by either party. It sets a Starter subscription at nineteen thousand five hundred pounds a year, Ninety-nine point five per cent availability and a Four business hours top-priority response.
What it is: a draft MSA between BG-Demo and Lornefield Pensions Administration, marked "Not yet signed by either party". It covers a Starter subscription plus a Starter implementation for a design-partner customer.
Commits: the subscription is nineteen thousand five hundred pounds a year, billed "Annual, in advance", with implementation at six thousand pounds. Availability is "Ninety-nine point five per cent" and the service credit is "Five per cent of one month's fee", on an availability-only basis.
Unusual: the design-partner arrangements are flagged for legal review. The term runs 3 Apr 2023 to 2 Apr 2024, with renewal by a further order form.
Not settled: the customer signatory, the connector list and the data processing agreement are open. The text does not show that this draft was ever executed, so it cannot be relied on as the contracted position.
As found in this document
As at Fri 9 Oct 2026- Date end2 Apr 2024Source: the AI read of this record
- Date start3 Apr 2023Source: the AI read of this record
- Subscription fee (B-Glass Starter, recurring)nineteen thousand five hundred poundsSource: the AI read of this record
- Implementation fee (Starter, one-off)six thousand poundsSource: the AI read of this record
- Total contract valueTwenty-five thousand five hundred pounds, being the first-year subscription plus the one-off implementation feeSource: the AI read of this record
- Billing frequencyAnnual, in advanceSource: the AI read of this record
- Payment termsThirty days from invoiceSource: the AI read of this record
- AvailabilityNinety-nine point five per centSource: the AI read of this record
- First response to a top-priority issueFour business hoursSource: the AI read of this record
- Service creditFive per cent of one month's feeSource: the AI read of this record
- Credit basisAvailability onlySource: the AI read of this record
- Subscription termstarts on 3 Apr 2023 and ends on 2 Apr 2024Source: the AI read of this record
The document
Body
Lornefield Pensions Administration - Master Services Agreement v2
Draft – for discussion, dated 27 Feb 2023. Not yet signed by either party.
Parties
- Supplier: BG-Demo, London
- Customer: Lornefield Pensions Administration, Edinburgh, a third-party administrator for occupational pension schemes
- BG-Demo lead: Nell Ashcombe, Chief Executive Officer and Co-founder
- Customer success manager: Daniel Okafor
Purpose
BG-Demo will build and run B-Glass for the customer, giving scheme-relationship managers one view of trustee calls, member-query tickets and fee invoices. The brain is built and run inside the customer's own Snowflake account. The customer is a Year 1 design partner.
Term
The subscription term starts on 3 Apr 2023 and ends on 2 Apr 2024. Renewal is by a further order form agreed before the end of the term.
Services and fees
Read the whole document (2,557 characters)
| SKU | Description | Quantity | Unit price | Discount | Net amount | Recurring |
|---|---|---|---|---|---|---|
| SUB-STARTER | B-Glass – Starter | one | nineteen thousand five hundred pounds | none | nineteen thousand five hundred pounds | Yes |
| IMP-STARTER | Implementation – Starter (four weeks, up to four connectors) | one | six thousand pounds | none | six thousand pounds | No |
| Annual recurring amount | Nineteen thousand five hundred pounds |
| Total contract value | Twenty-five thousand five hundred pounds, being the first-year subscription plus the one-off implementation fee |
| Billing frequency | Annual, in advance |
| Payment terms | Thirty days from invoice |
Service levels
| Measure | Commitment |
|---|---|
| Availability | Ninety-nine point five per cent |
| First response to a top-priority issue | Four business hours |
| Service credit | Five per cent of one month's fee |
| Credit basis | Availability only |
Data and confidentiality
The customer's data stays in its own Snowflake account. BG-Demo will process it only to provide the services and will keep the customer's information confidential. Detailed data-protection terms will follow in a separate data processing agreement.
Open points
- Customer signatory still to be confirmed.
- Wording of the design-partner arrangements to be reviewed with the customer's legal team.
- Connector list to be agreed during the implementation kick-off.
Signatures
To be completed on execution.
| For BG-Demo | Chief Executive Officer and Co-founder |
| For Lornefield Pensions Administration | Authorised signatory |
Unusual terms
As at Fri 9 Oct 2026- Design-partner arrangements pending legal review
- Renewal by further order form before term end
- Data protection terms deferred to a separate DPA