Lornefield Pensions Administration - Master Services Agreement (signed)
Documentexecuted Lornefield Pensions Administration · contract · executed · 17 Mar 2023
Executed one-year Starter agreement signed on 17 Mar 2023. Availability is ninety-nine point five per cent, P1 first response is four business hours, and the subscription is nineteen thousand five hundred pounds a year, invoiced annually in advance.
What it says
What this says
As at Fri 9 Oct 2026Executed one-year Starter agreement signed on 17 Mar 2023. Availability is ninety-nine point five per cent, P1 first response is four business hours, and the subscription is nineteen thousand five hundred pounds a year, invoiced annually in advance.
What it is: the executed Master Services Agreement between BG-Demo and Lornefield Pensions Administration, signed by Nell Ashcombe for BG-Demo. It states that it "supersedes every earlier draft of the agreement".
Commits: a Starter subscription at nineteen thousand five hundred pounds a year plus a one-off six thousand pound implementation, total contract value twenty-five thousand five hundred pounds. Invoices are payable within thirty days.
Service levels: availability of ninety-nine point five per cent and a four business hour first response to a priority one incident. The service credit is five per cent of one month's fee, for availability only.
Not settled: the term ran from 3 Apr 2023 to 2 Apr 2024 and says any renewal is agreed in writing. This document does not show whether a renewal was agreed, and it has no data freshness commitment.
As found in this document
As at Fri 9 Oct 2026- Date end2 Apr 2024Source: the AI read of this record
- Date signed17 Mar 2023Source: the AI read of this record
- Date start3 Apr 2023Source: the AI read of this record
- Subscription fee (SUB-STARTER, recurring, annual)nineteen thousand five hundred poundsSource: the AI read of this record
- Implementation fee (IMP-STARTER, one-off)six thousand poundsSource: the AI read of this record
- Total contract valuetwenty-five thousand five hundred poundsSource: the AI read of this record
- BillingAnnual, in advanceSource: the AI read of this record
- PaymentInvoices are payable within thirty days of the invoice dateSource: the AI read of this record
- Availabilityninety-nine point five per centSource: the AI read of this record
- First response to a priority one incidentfour business hoursSource: the AI read of this record
- Service creditfive per cent of one month's fee, for availability onlySource: the AI read of this record
Body
Lornefield Pensions Administration - Master Services Agreement (signed)
Status: Executed. Signed on 17 Mar 2023. This executed copy supersedes every earlier draft of the agreement.
Parties
| Party | Role |
|---|---|
| BG-Demo | Supplier of B-Glass, run inside the customer's own Snowflake account |
| Lornefield Pensions Administration | Customer, a third-party administrator for occupational pension schemes, based in Edinburgh |
Account owner at BG-Demo: Nell Ashcombe. Customer success manager: Daniel Okafor.
Term
| Item | Detail |
|---|---|
| Start date | 3 Apr 2023 |
| End date | 2 Apr 2024 |
| Billing | Annual, in advance |
The subscription runs for one year from the start date. Any renewal is agreed in writing before the end date.
Services and fees
| SKU | Line | Quantity | Unit price | Discount | Net | Type |
|---|---|---|---|---|---|---|
| SUB-STARTER | B-Glass – Starter | one | nineteen thousand five hundred pounds | none | nineteen thousand five hundred pounds | Recurring, annual |
| IMP-STARTER | Implementation – Starter (four weeks, up to four connectors) | one | six thousand pounds | none | six thousand pounds | One-off |
Read the whole document (2,410 characters)
Total contract value is twenty-five thousand five hundred pounds. Of this, the recurring annual amount is nineteen thousand five hundred pounds and the one-off implementation fee is six thousand pounds.
Payment
The subscription is invoiced annually in advance and the implementation fee is invoiced once. Invoices are payable within thirty days of the invoice date.
Service levels
| Measure | Commitment |
|---|---|
| Availability | ninety-nine point five per cent |
| First response to a priority one incident | four business hours |
| Service credit | five per cent of one month's fee, for availability only |
General terms
- Each party keeps ownership of its own data and materials.
- The customer's data stays in the customer's own Snowflake account and under its own controls.
- Either party may end the agreement for material breach that is not put right within a reasonable period after written notice.
- The agreement is governed by the law of England and Wales.
Signatures
| For BG-Demo | For Lornefield Pensions Administration |
|---|---|
| Nell Ashcombe | Authorised signatory |
| Chief Executive Officer and Co-founder | Lornefield Pensions Administration |
| Signed: 17 Mar 2023 | Signed: 17 Mar 2023 |