Lornefield Pensions Administration - Order Form (signed)
Documentexecuted Lornefield Pensions Administration · order form · executed · 20 Mar 2024
Executed order form for the Growth subscription at £44k per year, annual in advance, 3 Apr 2024 to 2 Apr 2025. Availability 99.5%, P1 first response 1 hour, service credit 10% of one month's fee, availability only.
What it says
What this says
As at Fri 9 Oct 2026Executed order form for the Growth subscription at £44k per year, annual in advance, 3 Apr 2024 to 2 Apr 2025. Availability 99.5%, P1 first response 1 hour, service credit 10% of one month's fee, availability only.
What it is: an executed order form under the Master Services Agreement. It replaces the Starter subscription that ends on 2 Apr 2024 and moves the customer to Growth.
Commits: "Annual recurring fee" of £44k, billed "annual, in advance" with payment "30 days from the date of invoice". Service levels are availability 99.5% and P1 first response 1 hour.
Unusual: the credit is "10% of one month's fee for each month with an availability breach", on an "Availability only" basis. Data freshness is not credited.
Not settled: the term ended on 2 Apr 2025, and the document does not state any renewal, auto-renewal or notice period. It does not show what applies after that date, so renewal status needs checking against later records.
As found in this document
As at Fri 9 Oct 2026- Date end2 Apr 2025Source: the AI read of this record
- Date signed20 Mar 2024Source: the AI read of this record
- Date start3 Apr 2024Source: the AI read of this record
- Price£44,000Source: the AI read of this record
- Annual recurring fee£44,000Source: the AI read of this record
- Total contract value£44,000Source: the AI read of this record
- Billing frequencyannual, in advanceSource: the AI read of this record
- Payment terms30 days from the date of invoiceSource: the AI read of this record
- Invoice currencyGBPSource: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response1 hourSource: the AI read of this record
- Service credit10% of one month's fee for each month with an availability breachSource: the AI read of this record
- Credit basisAvailability onlySource: the AI read of this record
The document
Body
Lornefield Pensions Administration - Order Form (signed)
Status: Executed, version 1 Date signed: 20 Mar 2024
1. Parties
| Supplier | Customer | |
|---|---|---|
| Organisation | BG-Demo | Lornefield Pensions Administration |
| Location | London | Edinburgh |
| Account owner | Nell Ashcombe | n/a |
| Customer success manager | Daniel Okafor | n/a |
This order form is made under the Master Services Agreement between the parties and replaces the Starter subscription that ends on 2 Apr 2024.
2. Order lines
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | B-Glass – Growth | 1 | £44k | 0% | £44k | Yes |
3. Term
| Item | Detail |
|---|---|
| Start date | 3 Apr 2024 |
| End date | 2 Apr 2025 |
| Tier | Growth |
4. Commercial summary
| Item | Amount |
|---|---|
| Annual recurring fee | £44k |
| Total contract value | £44k |
5. Billing
- Billing frequency: annual, in advance.
- Payment terms: 30 days from the date of invoice.
- Invoices are issued in GBP.
6. Service levels
The following service levels apply for the term of this order form.
Read the whole document (2,172 characters)
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 hour |
| Service credit | 10% of one month's fee for each month with an availability breach |
| Credit basis | Availability only |
The nightly refresh follows the standard schedule for every tier. Data freshness is not a credited measure under this order form.
7. Scope
The Growth subscription includes the Growth user and connector allowances, pages, chat and search, the dashboards builder and quarterly business reviews with the customer success manager. The brain runs inside the customer's own Snowflake account.
8. Signatures
By signing, each party agrees to this order form under the Master Services Agreement.
| For BG-Demo | For Lornefield Pensions Administration | |
|---|---|---|
| Name | Nell Ashcombe | Authorised signatory |
| Title | Chief Executive Officer and Co-founder | Authorised signatory, Lornefield Pensions Administration |
| Signed | Yes | Yes |
| Date | 20 Mar 2024 | 20 Mar 2024 |
Unusual terms
As at Fri 9 Oct 2026- Service credit for availability only
- Data freshness not credited