Ryan Heslop
Person
Kingdon Diagnostics · admin
Ryan Heslop is Kingdon Diagnostics' day-to-day admin and heaviest questioner. His share of questions fell from 46% to 15% over the last 12 months, but he is still the main raiser of tickets and the account's key-person risk.
Who they are
Insight
Current to 14 Oct 26Ryan Heslop is Kingdon Diagnostics' day-to-day admin and heaviest questioner. His share of questions fell from 46% to 15% over the last 12 months, but he is still the main raiser of tickets and the account's key-person risk.
Role: Information Analyst in Newcastle upon Tyne, CRM role admin, platform user since 6 Jan 2025. He raised most tickets on connector sync, freshness and user administration, and asked about a finance remittance connector.
Influence: Operational champion, not the economic buyer. Graeme Charlton, the CFO, decides the renewal and wants a business case. Ryan supplies the usage examples that answer him.
Watch: He said on 9 Jan 2025 that he is the only person on the customer side looking after the data. The 27 May 2025 QBR called him effectively the only admin. A second admin is not shown in the records.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Kingdon Diagnostics | Information Analyst | admin | ryan.heslop@kingdondiagnostics.example |
Activity
- 28 Sep 2026ticketCSV export for dashboards
- 9 Sep 2026ticketTrouble searching for recent records
- 4 Aug 2026ticketAdding and removing users
- 21 Jul 2026ticketDashboards not refreshing
- 1 Jul 2026ticketReferral connector not pulling new data
- 18 Jun 2026ticketData refresh stuck, missing today's tickets
- 26 May 2026callKingdon Diagnostics / BB-Demo – Qbr
+1 - 28 Apr 2026ticketSearch results not filtering by date correctly
- 13 Apr 2026ticketNightly refresh running late
- 12 Mar 2026ticketSSO and SCIM setup for team expansion
- 15 Dec 2025ticketDuplicate records in referral search
- 25 Nov 2025ticketData not refreshing after nightly sync
- 20 Nov 2025callKingdon Diagnostics / BB-Demo – Qbr+1
- 5 Aug 2025ticketDuplicate records in brain
- 12 Jun 2025eventBB-Demo Customer Day
+48 - 5 Jun 2025email_threadInvitation: BB-Demo Customer Day on Thursday 12 Jun 2025
- 27 May 2025callKingdon Diagnostics / BB-Demo – Qbr
+1 - 24 Apr 2025ticketConnector sync failure
- 25 Feb 2025callKingdon Diagnostics / BB-Demo – Training
- 18 Feb 2025callKingdon Diagnostics / BB-Demo – Onboarding
- 14 Feb 2025email_threadOnboarding sessions: getting dates in the diary
- 12 Feb 2025callKingdon Diagnostics / BB-Demo – Onboarding
- 5 Feb 2025callKingdon Diagnostics / BB-Demo – Onboarding
- 30 Jan 2025callKingdon Diagnostics / BB-Demo – Onboarding
- 27 Jan 2025email_threadOnboarding session: finding a time
- 21 Jan 2025callKingdon Diagnostics / BB-Demo – Onboarding
- 16 Jan 2025callKingdon Diagnostics / BB-Demo – Onboarding
- 14 Jan 2025email_threadOnboarding session scheduling
- 9 Jan 2025email_threadKickoff follow-up and next steps+2
- 9 Jan 2025email_threadOnboarding session scheduling
- 8 Jan 2025callKingdon Diagnostics / BB-Demo – Kickoff+2
- 26 Nov 2024eventRevenue leaders roundtable
+27 - 10 Nov 2024email_threadInvitation: Revenue leaders roundtable, London
- 22 Oct 2024email_threadFollowing up on the demo
+2 - 21 Oct 2024callKingdon Diagnostics / BB-Demo – Demo+2